Advisor I, Customer Service – Urdu

Concentrix


Date: 3 weeks ago
City: Petaling Jaya
Contract type: Full time
Job Title:

Advisor I, Customer Service – Urdu

Job Description

Roles & Responsibilities

  • Reviewing Online Videos//Content/Complaints/Legal Notices received from the end customer on any incorrect decisions taken related to their copyright work/material
  • Reviewing/updating contents on a popular social media platform
  • Audit of content received and sharing for Social Media Upload
  • The work requires the organized practice of screening user-generated content (UGC) posted to Internet sites, in order to determine the appropriateness of the content for the given site, locality, or jurisdiction.
  • The work may involve repetitive exposure to content that may be described as egregious or 'sensitive' in nature.
  • The content may involve images, messages and video of violence, nudity and abuse.

Generic & Behavioral Skills

  • Proficiency in Native Language (Read/Speak)
  • Good command over verbal & written English language
  • Min Bachelor’s Degree (15 years of schooling)
  • Prior work experience in a LPO/Regulatory work , Social Media platforms is a plus
  • Awareness of current affairs and events in the respective markets/countries
  • Mature & analytical
  • High on team work and engagement
  • Able to work on 24/7 rotational shifts

Location:

MYS Kuala Lumpur Nu Tower 2

Language Requirements:

Urdu

Time Type:

Full time

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