After Sales Service Coordinator

MEIKO South East Asia


Date: 3 weeks ago
City: Petaling Jaya
Contract type: Full time
MEIKO CLEAN SOLUTIONS (SEA) SDN. BHD. is the Malaysian subsidiary of the German MEIKO Group, a world-leading manufacturer of commercial glass and dishwashers as well as washer-disinfectors for hospitals and care homes. The product portfolio also includes food waste treatment systems.

About Your Role

  • Ensure every service call (breakdown or maintenance contract) is recorded and monitored in the system.
  • Handling and coordinating customers' service inquiries - including email, phone call, text etc Breakdown / complaint (Quotation, Warranty, etc.)
  • Update T&C date and warranty start date in ABAS
  • Create in ABAS for new customer for partnernet registration when necessary
  • ensure smooth delivery of service and spare parts including paperwork submission
  • ensure tracking of open service issues and ensure 100% closure of the complaint received related to service or spare part by working closely with the respective end customer, Service Engineer and / or the dealer.
  • Monitor and implement right MOQ for each category of spare part stock in MY & SG based on the population of the machine (GG, GK, Green Waste, KD) in each country within the region

Requirements

  • Diploma or Technical Certificate in Mechanical, Electrical, or Mechatronics Engineering or equivalent
  • 1-2 years of Administrative technical service / Customer Support experience
  • experience in ABAS preferred
  • well versed in Microsoft Office, Excel.
  • good communication skills.
  • able to understand technical matters

What We Offer

  • 15 days annual leave (1st year of service)
  • 20 days annual leave (2nd year onward)
  • Health insurance
  • Opportunities for career growth in SEA, Singapore, and Korea
  • Team building/events
  • Professional development
  • Job Type: Full-time, Permanent

Welcome at MEIKO!

Ready to join? Apply now and start your journey with the MEIKO family! Please send us your application to the following e-mail adress: [email protected]

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