After Sales Service Coordinator
MEIKO South East Asia
Date: 1 day ago
City: Petaling Jaya
Contract type: Full time
MEIKO CLEAN SOLUTIONS (SEA) SDN. BHD. is the Malaysian subsidiary of the German MEIKO Group, a world-leading manufacturer of commercial glass and dishwashers as well as washer-disinfectors for hospitals and care homes. The product portfolio also includes food waste treatment systems.
About Your Role
Ready to join? Apply now and start your journey with the MEIKO family! Please send us your application to the following e-mail adress: [email protected]
About Your Role
- Ensure every service call (breakdown or maintenance contract) is recorded and monitored in the system.
- Handling and coordinating customers' service inquiries - including email, phone call, text etc Breakdown / complaint (Quotation, Warranty, etc.)
- Update T&C date and warranty start date in ABAS
- Create in ABAS for new customer for partnernet registration when necessary
- ensure smooth delivery of service and spare parts including paperwork submission
- ensure tracking of open service issues and ensure 100% closure of the complaint received related to service or spare part by working closely with the respective end customer, Service Engineer and / or the dealer.
- Monitor and implement right MOQ for each category of spare part stock in MY & SG based on the population of the machine (GG, GK, Green Waste, KD) in each country within the region
- Diploma or Technical Certificate in Mechanical, Electrical, or Mechatronics Engineering or equivalent
- 1-2 years of Administrative technical service / Customer Support experience
- experience in ABAS preferred
- well versed in Microsoft Office, Excel.
- good communication skills.
- able to understand technical matters
- 15 days annual leave (1st year of service)
- 20 days annual leave (2nd year onward)
- Health insurance
- Opportunities for career growth in SEA, Singapore, and Korea
- Team building/events
- Professional development
- Job Type: Full-time, Permanent
Ready to join? Apply now and start your journey with the MEIKO family! Please send us your application to the following e-mail adress: [email protected]
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