After Sales Technical Support
Koyo Corporate (M) SDN BHD
Date: 3 hours ago
City: Petaling Jaya
Contract type: Full time
- Provide technical assistance and support to customers post-purchase.
- Diagnose and troubleshoot technical issues related to products and services.
- Guide customers through step-by-step solutions and provide product knowledge.
- Collaborate with engineering teams to address complex issues and improve product performance.
- Document customer interactions and maintain records of issues and resolutions.
- Educational Qualifications: Bachelors degree in a relevant field (e.g., Engineering, Computer Science)
- Experience Level: 13 years of experience in a technical support or related role
- Skills and Competencies: Excellent communication and problem-solving skills
- Qualities and Traits: Strong customer service orientation and attention to detail
- Responsibilities and Duties: Ability to work independently and as part of a team
- Working Conditions: Office environment with potential remote support duties
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