Air logistics Customer Care Specialist

Kuehne+Nagel

Date: 2 weeks ago

City: Sepang

Contract type: Full time

You will be joining our Customer Care Team to add your expertise + skills to the delivery of Customer Excellence

Your Role

You will support customers by providing helpful information, answering queries, + responding to complaints and feedback

Your Responsibilities

Utilizing your strong forwarding + market knowledge, you will provide front line support for customers to ensure customer satisfaction with our products, services + features
To drive customer engagement, satisfaction, retention + reactivation in close cooperation with Field Sales and the Operational Care Center (OCC).
To establish + strengthen operational relation to customer contact(s) through daily interactions, regular care visits + pro-actively advising + consulting to ensure customer satisfaction.
To qualify customer inquiries + provide quotations within the given price band, in line with the guiding leeway in decision-making, then following up to ensure quotations are accepted + closed.
To support customer onboarding in line with working instructions, ensuring inclusion + transfer of customer requirements into the KN systems alongside the (initial) customer order.
To collaborate with Finance + Revenue Care Center (RCC) to adjust credit limits based on daily business development + coordinate measures in case of challenges.
To document, resolve, analyze all complaints and feedback then identify, share + eliminate root causes.
To create, review + refine customer reports.
To ensure delivery against all financial targets + strategic objectives.

Your Skills And Experiences

Relevant background preferably in logistics, supply chain management, business administration, or a related field.
2-4 years of experience in logistics, customer service, or air freight operations, fresh graduate are encourage to apply
Customer Service: Excellent verbal and written communication skills to effectively interact with customers, address their concerns, and provide solutions.
Conflict Resolution: Ability to handle complaints and resolve issues efficiently while maintaining customer satisfaction.
Attention to Detail: Strong attention to detail to manage and process complex logistics and documentation.
Time Management: Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
Flexibility: Ability to adapt to changing situations and work under pressure, especially in a dynamic logistics environment.

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