Air Logistics Customer Care Specialist
Kuehne+Nagel
Date: 3 weeks ago
City: Sepang
Contract type: Full time
You will be joining our Customer Care Team to add your expertise + skills to the delivery of Customer Excellence
Your Role
You will support customers by providing helpful information, answering queries, + responding to complaints and feedback. Utilizing your strong forwarding + market knowledge, you will provide front line support for customers to ensure customer satisfaction with our products, services + features
Your Responsibilities
Your Role
You will support customers by providing helpful information, answering queries, + responding to complaints and feedback. Utilizing your strong forwarding + market knowledge, you will provide front line support for customers to ensure customer satisfaction with our products, services + features
Your Responsibilities
- To drive customer engagement, satisfaction, retention + reactivation in close cooperation with Field Sales and the Operational Care Center (OCC).
- To establish + strengthen operational relation to customer contact(s) through daily interactions, regular care visits + pro-actively advising + consulting to ensure customer satisfaction.
- To qualify customer inquiries + provide quotations within the given price band, in line with the guiding leeway in decision-making, then following up to ensure quotations are accepted + closed.
- To support customer onboarding in line with working instructions, ensuring inclusion + transfer of customer requirements into the KN systems alongside the (initial) customer order.
- To collaborate with Finance + Revenue Care Center (RCC) to adjust credit limits based on daily business development + coordinate measures in case of challenges.
- To document, resolve, analyze all complaints and feedback then identify, share + eliminate root causes.
- To create, review + refine customer reports.
- To ensure delivery against all financial targets + strategic objectives.
- Relevant background preferably in logistics, supply chain management, business administration, or a related field.
- 2-4 years of experience in logistics, customer service, or air freight operations, fresh graduate are encourage to apply
- Customer Service: Excellent verbal and written communication skills to effectively interact with customers, address their concerns, and provide solutions.
- Conflict Resolution: Ability to handle complaints and resolve issues efficiently while maintaining customer satisfaction.
- Attention to Detail: Strong attention to detail to manage and process complex logistics and documentation.
- Time Management: Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
- Flexibility: Ability to adapt to changing situations and work under pressure, especially in a dynamic logistics environment.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Assistant Manager, Business Administration & Support
Malaysia Airlines,
Sepang
11 hours ago
Job description:Position TitleAssistant Manager, Business Administration and SupportReport ToManager, Business Administration & SupportRole PurposeThe Assistant Manager, Business Administration and Support ensures compliance with regulations and corporate policies while overseeing smooth business support operations. The role is crucial for maintaining efficiency and effectiveness of business support operations while fostering team development.Key Accountability Establish and implement work processes for each key result...
Officer, Technical Records
Malaysia Airlines,
Sepang
1 week ago
Job description:Position TitleOfficer, Technical RecordsReport ToExecutive, Technical RecordsPosition Summary Maintain up-to-date and accurate record of maintenance and operation of aircraft operated by MAB, and provide required/requested record/report or information on aircraft or component. On-time compilation and distribution of monthly report on status of utilization hours/cycles and maintenance of aircraft and engines operated by MAB, for use in maintenance planning/scheduling or...
Beauty Advisor
CHANEL,
Sepang
2 weeks ago
If you are a beauty fanatic who is passionate about fragrance, makeup and skincare, we would like to speak with you! You will join our team of Beauty Advisors to co-create stories with and for your clients and come up with unique moments made just for them. As the Front Face of Chanel, you will play a critical role in...
