Analyst, Assistance Centre Billing (12-Months Contract)

About the role

The team functions as the final station in the Quote -To-Bill <OTB> cycle before Billing is sent to the external clients. The effectiveness of this Team will facilitate the management of the working capital for the support countries and provide a streamlined connection to the external Clients. This position serves to process claims from Providers and turn these into Billings, incorporating appropriate case fees in a timely and accurate manner.

Key responsibilities

• Support Manager to achieve business objectives
• Process claims and issue invoice as per approved guidelines and procedures accurately, timely and completely
• Understanding and trouble shoot Claims & Billings related queries
• Initiate & implement continuous improvement effort within support areas
• Ensure data integrity and accuracy
• Maintain good collaboration across Business Lines and Functions
• Support Manager in special projects/adhoc task
• Achieve various KPIs measuring performance indicated above
• Any other duties within the Claims & Billings department, as assigned

Knowledge & Skills

• Positive customer service attitude
• General appreciation of automation and other tools including BiGGeR, NewCase, SFDC etc
• Proficient in MS office (Word, Excel, PowerPoint, Outlook)
• Basic data analysis knowledge using Microsoft Excel e.g., Pivot, Vlookup is preferred

• Meticulous, independent and analytical
• Good interpersonal, communication and problem-solving skills
• Good team player
• Self-initiated with strong commitment to meet deadlines
• Excellent self-management
• Decision Quality
• Motivating Others
• Business Acumen

• At least 2 years of working experience in handling claims and billing in client-facing function
• Experience in multicultural, multi-tasking & shared services environment would be advantageous
• Experience within the considered geographical territory (optional)

• Degree or Diploma in accountancy, business or equivalent