APAC Account Lead - Penang

Job ID

246825

Posted

11-Nov-2025

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Facilities Management

Location(s)

George Town - Pulau Pinang - Malaysia

APAC Account Lead_Pulau Pinang


About CBRE


CBRE is the world's leading and largest commercial real estate services and investment firm; a growing and visionary organisation, comprised of the best and brightest professionals. Within Global Workspace Solutions, also known as GWS, we are invested in the development and unique needs of our diverse employees and client accounts.

About The Role


As the APAC Account Lead, you will lead a high-performing team responsible for delivering exceptional client service and operational excellence across a portfolio of accounts and facilities.

You will play a key leadership role in driving strategic client partnerships, ensuring efficient technical operations, and achieving strong financial and service outcomes. This position combines client relationship management with operational delivery, requiring both business acumen and engineering oversight.

What You’ll Do

• Lead, coach, and develop a multidisciplinary team to achieve operational and client service excellence.
• Manage daily operations, including work planning, task assignments, performance reviews, and staff development.
• Build and maintain strong client relationships, ensuring a high level of satisfaction and service delivery.
• Develop and implement business strategies to achieve account profitability, operational efficiency, and growth.
• Oversee all aspects of engineering and facilities management — including maintenance, asset management, and technical operations.
• Manage contractors and vendors to ensure compliance with performance, safety, and quality standards.
• Develop and manage annual operating budgets; forecast and control operational and maintenance costs.
• Conduct regular client and stakeholder reviews to align on performance, strategic initiatives, and business priorities.
• Evaluate industry trends, identify improvement opportunities, and drive innovation across the account.
• Model behaviors that reflect CBRE’s RISE values — Respect, Integrity, Service, and Excellence.
  
  

About You

• Bachelor’s Degree in Engineering, Business Administration, or a related discipline preferred.
• (Equivalent combination of education and relevant experience may also be considered.)
• 8–12 years of experience in operations, engineering, or facilities management, including leadership of multi-site teams.
• Proven experience managing client relationships and overseeing contract delivery in a complex business environment.
• Strong financial acumen with experience in budgeting, forecasting, and P&L management.
• Excellent leadership, communication, and stakeholder management skills.
• Advanced proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
  
  

Why CBRE


When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure


We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

If this sounds like a good fit, we’d love to hear from you!

Service line: GWS Segment