Application Engineer

Seco is one of the world’s largest providers of comprehensive metal cutting solutions for milling, turning, hole-making and tooling systems. We develop and supply the technologies, processes, and solutions that manufacturers depend on to maximize productivity and profitability.

Headquartered in Fagersta, Sweden, Seco is a global company with more than 3,000 people.

In Southeast Asia (SEA), we are operating individual sales units in Thailand, Vietnam, Indonesia, Malaysia, Philippines and Singapore. These SEA units are coordinated through the Singapore regional office.

For the Malaysia office we are now looking for a:

Application Engineer

Job Purpose

The Application Engineer provides technical knowledge, advice and support to both internal sales force and externally to resolve requests regarding product/service technical issues and to maximize the benefits derived from the Seco products and/or services. The Application Engineer reports to the Sales Manager of Malaysia.

Main activities

Advising clients

• Analyze the manufacturing problem and the customer's objective
• Establish a simple manufacturing range .
• Send the file to Studies & Offers for the preparation of a price offer.
• Organize and manage projects in contact with clients and in partnership with the study and project department.
• Rely on and communicate with product specialists in order to confirm the technical choice.
• Need to investigate and report information to Account Managers, Regional Director and Studies & Offers in case of non-validation of the customer
• Implementation by the Application Technician of the customer's recommended solution (in accordance with the cutting parameters, expected product life and quality generated)
• Carry out the tests and make the first optimizations.
• Verify that Client objectives are met.
• Present the profitability report to the customer and encourage purchases.
• Coordinate all technical actions carried out at the customer's site.
  
  

Provide technical assistance to the sales force

• Assist the account manager in the presentation of new products to customers
• Collaborate on the sales plan developed with the Account Manager on the targeted customers
• Analyze the customer's manufacturing problem and target target for the targeted customers
• Develop a diagnosis and recommend technical solutions to reduce costs and/or improve productivity and quality of manufacturing
• Inform and consult with the Business Manager at each stage of the technical process.
• Record all parameters and results of experiments in the customer management software.
• Transmit to the project manager all technical information received from the engineering department
• Update the customer management software (CRM) with the information discussed during customer visits and trials
• Monitor opportunities in the CRM and manage technical actions
  
  

Support Seco actions and products

• Assist the Account Managers in the presentation of new products to customers
• Optimize and maintain existing workstations and contribute to the sale of new tool lines
• Conduct a technological watch on the trends and needs of the different market segments as well as on the practices of the competition
• Feed information back to the engineering department
• Test products before commercialization (R&D) with a few "partner" customers
• Inform account managers of the results of new product tests
• Exchange all useful information with the engineering department (key tests, negative tests, plan of attack options, etc.)
• Promote services to clients
• Keep track of expenses (fees) and free tools account
  
  

Profile

Scope of responsibility and degree of autonomy

• Coordinate actions with internal departments to meet customer expectations.
• Take responsibility and work independently.
• Work according to the instructions and guides provided.
• Identify and resolve issues in his/her area of responsibility.
• Regularly develop your knowledge and expertise.
• Adapt to missions, changes in employees, priorities that may change according to the needs of the company
• Develop professional relationships outside the team by asserting communication and interpersonal skills
  
  

Professional knowledge / specific authorizations

• Education background : Bachelor with a minimum of 2 years of experience in the field of activity
• Fields of expertise : Production Engineering, Mechanical Engineering
• Languages : English native speaker or English A2 min + Foreign native language fluency
• IT competencies : Office 365 (Excel, Word, Powerpoint, Teams, Sharepoint…), ERP and CRM
  
  

To Apply

Apply in Workday or through our careers page with your resume and cover letter in English. Please note that we do not accept applications sent via email.

Contact Information

For further information about this position, please contact the Hiring Managers:

Sales Manager, Malaysia – [email protected]

Market Manager, SEA & AU - [email protected]

Caragh Ng, HR Manager SEA – [email protected]