Application Specialist, Anachem

About Mettler Toledo
METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.

Our Opening and Your Responsibilities
Reports to: Senior Application Specialist
Key Purpose of the Role:

* Pre- and post-sales application support for laboratory solutions in local market
* Integral with sales and service team to deliver the highest level of customer experience and high value solution development
* Follow up on technical leads, fast response towards fulfilling customers’ enquiries
* Provide sound consultation on MT’s product solution and application to prospects and customers
* Workflow development and support (including onsite requirements gathering, process definition and working directly with users to point of delivering a solution to implementation status)
* Coordinate and perform advanced customer training
* Manage and coordinate cross-SBU integration projects
* Proactively engaged and involved in the laboratory management of MT's laboratory
* Stay current with laboratory

Strategic Outcome:

* Learn and apply product application, segment specified knowledge and regulatory compliance standards. Successful in penetrating into targeted segments, completing assigned application support responsibilities; regular updating of application support tools and reports. Assisting sales team to meet sales targets and agreed key performance indicators.
* Combine technical knowledge with sales skills to articulate technology and product positioning to both the business and technical users and ensure complete customer satisfaction through all stages of the application support and sales process.

Key Responsibilities & Desired Outcomes:
1. Technical Advisory and Solution Advocate

* Provide technology evaluation stage of the sales process, working in conjunction with the sales team. Becoming a competent key technical advisor and product advocate for MT products
* Communicate regulatory compliance requirement and applications effectively, demonstrating MT’s market leadership and expertise in the relevant fields
* Responsible for representing the solution to customers and to engage customers in the field with events such as product trainings, conferences, seminars and courses
* Develop customer's staff by providing technical information and training
* Perform testing and data analysis of customers' samples/materials and prepare results and reports for customers

2. Service Standards and Customer Relationship Management

* Responsible for pre-sales groundwork in order to understand customers' actual needs and requirements
* Determine improvements by analysing cost-benefit ratios of equipment, supplies, or service applications in customer environment; or proposing changes in equipment, processes, or use of equipment or services
* Gain customer acceptance by explaining or demonstrating cost reductions and operational improvements
* Adhere to customers' site operating procedures, rules and health, safety and environment regulations

What You Need to Succeed
Mandatory:

* Degree in Science, major in Chemistry, Analytical Chemistry and/or related field from a reputable University
* At least 2-3 years working experience in a lab, application support and/or laboratory environment
* Know how about lab processes, i.e., how to plan and create an experiment/analysis, administrative work, how to create lab reports, how to work under Good Laboratory Practice (GLP)
* Instrumentation/laboratory technical experience would be preferred
* Independent with good communication, analytical and presentation skills
* Possess own transport with a valid driving license
* Willing to be based in Petaling Jaya (PJ33) main office
* Willing to travel within and not limited to Central region Malaysia as and when required

Preferred:

* First-hand experience and/or understanding of laboratory analytical instruments, i.e., titration, Karl Fischer titration, density meter, refractometer, melting point, dropping point, spectrophotometer UV Vis, differential scanning calorimetry, thermo-optical analysis, thermo-gravimetric analysis, thermo-mechanical analysis and dynamic-mechanical analysis
* Ideally working experience in a regulated laboratory, i.e., data integrity, guidelines of MPRA, MHRA, FDA and EU

Our Offer to You
* Stable employment conditions based on the contract of employment
* 1.5 months contractual bonus
* Medical care with the dental package
* Life insurance

Equal Opportunity Employment
We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us [1] here.
References

Visible links
1. https://www.mt.com/us/en/home/microsites/sustainability/reporting.html