Application Support Engineer - WHMCS (Malaysia, Remote)

Location: Remote, APAC (Philippines, Malaysia) | Full-time

Working Schedule: 9 pm - 5 am GMT (15:00-23:00 CST Time, 1st shift) Tuesday → Saturday.

Languages: English (fluent/native)

About WebPros

WebPros is committed to empowering businesses worldwide through cutting-edge solutions in web hosting, billing automation, infrastructure, server management, and online marketing. Since our founding in 2017, we’ve rapidly grown into a global leader, expanding our robust portfolio to include industry-defining brands such as cPanel & WHM, Plesk, WHMCS, SolusVM, NIXStats, XOVI, SocialBee, and Sitejet.

Today, we power 85 million+ websites across 900,000+ servers worldwide, backed by a 600+ strong team of dedicated professionals spanning multiple continents. At WebPros, we embrace a fully remote, borderless workplace with a focus on flexibility, autonomy, and work-life balance. Whether you prefer working from a bustling city hub or a quiet home office, we enable our teams to thrive from anywhere while staying deeply connected through our strong collaborative culture.

Your Role

Hi, I’m Will, a Technical Support Manager at WebPros and your future manager. I lead a dedicated support team focused on WHMCS, one of our most widely used products for automating web hosting businesses. At WebPros, support isn’t just a function—it’s a cornerstone of customer success. We’re proud to deliver premier, world-class support that not only resolves issues, but also empowers our users through clear communication and best practices. If you’re curious, customer-obsessed, and ready to tackle technical challenges while making a real impact, we’d love to meet you.

We’re hiring a new Application Support Engineer (Level 1) to join our growing remote team in APAC. This role is at the frontline of support—diagnosing issues, solving problems, and delivering a level of service that’s truly exceptional. You’ll work closely with our customers and internal teams to identify product-related issues, troubleshoot PHP scripts and MySQL databases, and share your insights with the broader support organization. WHMCS and cPanel are at the heart of this role, so familiarity with those ecosystems is a major advantage.

You’ll thrive here if you’re self-driven, technically curious, and energized by helping others succeed. If you enjoy debugging problems, learning in public, and growing with a distributed, async-first team, you’ll find plenty of room for development here. You’ll struggle if you require constant direction, aren’t comfortable with ambiguity, or expect your days to be repetitive—we’re a dynamic, customer-first environment where no two tickets are ever the same.

Your impact: You’ll play a vital role in keeping our global customers up and running. By resolving complex issues with clarity and empathy, you’ll directly shape the customer experience, and contribute to the continuous improvement of our support tooling and documentation. Your feedback helps influence product decisions, and your attitude sets the tone for customer success.

Ready to support the world’s top hosting brands and join a team that leads with empathy and excellence? Then this might be the opportunity for you.

Responsibilities

• Maintains a core daily schedule, as set by the WHMCS Technical Support Supervisor to ensure the efficient operations of the WHMCS Division (regular attendance and punctuality required)
• Practices the highest levels of technical competency, and uses technical knowledge to diagnose problems within customer environments
• Ability to effectively analyze issues to resolve problems and report defects
• Has a high attention to detail
• Maintains successful customer relationships by maintaining a feedback score of 9.00 or greater
• Maintains a high level of productivity
• Contributes to the company's and department's documentation efforts
• Responds to forum posts
• Provides support via our support desk and live chat
• Offers solutions to customer problems and requirements
• Adhere to the policies and procedures of the company
• Exemplify the Core Values of Integrity, Respect, Collaboration and Follow-through
  
  

Requirements

• Must-haves:
• High School diploma or equivalent
• One year of web hosting industry experience or other related work is preferred
• Deep working knowledge of WHMCS, configuration and implementation
• Good working knowledge of HTML, CSS, and JavaScript
• Deep working knowledge in troubleshooting and debugging of PHP and MySQL systems
• Good working knowledge of installation and configuration of PHP Applications within Linux and Windows environments
• Willing to work following schedule: 9 pm - 5 am GMT (15:00-23:00 CST Time, 1st shift) Tuesday → Saturday.
• Nice-to-haves:
• Familiarity with our other products like cPanel, Plesk
• Familiarity with web hosting control panel or payment gateway APIs is preferred
• Previous experience building add-ons, hooks, or modules for WHMCS is preferred
  

Compensation & Benefits

We believe benefits go beyond just perks. At WebPros, we invest in your growth, flexibility, and well-being, so you can do your best work and build a meaningful career. While we strive to provide equal global benefits for all team members, some may vary by location, and we’ll clarify the details with you during the interview process.

• Competitive salary
• Remote-first flexibility: Work from anywhere in selected APAC countries.
• Health Insurance: public or private coverage, depending on your location.
• Paid Time Off: Number of days depending on your location.
• Learning Support: Udemy subscription & peer learning.
  
  

Our Culture

WebPros is built on diversity, not just in principle but by design. We’ve grown through acquiring industry-leading brands, bringing together teams from 42+ nationalities, 20+ countries, and 10+ brands. Instead of enforcing a one-size-fits-all culture, we embrace unique perspectives, different working styles, and localized expertise to drive global innovation.

We are a fully remote, async-friendly company where transparency, open communication, and collaborative problem-solving define how we work. Whether you thrive in the fast pace of a startup or the stability of an established product, WebPros offers a dynamic, evolving career journey that you can shape based on your strengths.

We are committed to fostering an inclusive, equitable workplace where every team member feels valued, heard, and supported because our diversity is our strength.

Your Hiring Experience

Hi, I am Radostina, your Talent Partner at WebPros. I will be guiding you through the interview process, ensuring a clear, transparent, and meaningful experience.

Interview Process

• Screening Interview (30 min): A conversation with Radostina to get to know each other, and introduce you to WebPros, our culture, and your potential team. We’ll discuss your motivation, career aspirations, and how your experience aligns with the role while giving you as much insight as possible into what to expect.
• Technical Interview (30 min): Interview with John focused on evaluating your technical knowledge across PHP, MySQL, and WHMCS, along with your customer service approach and how well you align with the team’s ethos.
• Broke Box Live Challenge (60 min): A live session with John where you’ll troubleshoot PHP errors, navigate basic cPanel usage, and demonstrate WHMCS product knowledge in a hands-on setting.
  
  

Our Commitment To a Diverse & Inclusive Culture

At WebPros, we want every team member to feel excited to bring their full, authentic self to work. Our strength lies in the diversity of our people, with different backgrounds, perspectives, and experiences driving innovation and making us stronger together.

We are committed to ensuring equitable opportunities, pay, and support for all employees, regardless of identity, background, or circumstances. We foster a culture of belonging, respect, and psychological safety, where everyone feels valued, heard, and empowered to contribute meaningfully and grow.

Discrimination of any kind, including sexism, racism, xenophobia, homophobia, transphobia, ableism, and ageism, has no place here. By embracing differences and championing inclusivity, we create an environment where everyone can thrive.

We are looking forward to your application!

Best,

Will & Radostina