Application Support Executive (Thai Speaker)
CMGI Sdn. Bhd.
Date: 3 days ago
City: Petaling Jaya
Contract type: Full time
Job Responsibility
- Serving as the first point of contact for customers over the phone, email, or social media channels.
- Performing remote troubleshooting through diagnostic techniques (training will be provided).
- Determining the best solution based on the issue and information collected from customers.
- Analyzing and resolving incidents/requests regarding the use of application software or hardware.
- Logging and tracking incidents/requests using an in-house customer management system and continuously updating a knowledge-based system.
- Communicating with other service providers, recording, and following up with incidents whenever required.
- Adhering to company best support practices, including ISO 9001, ISO 20000, and ITIL processes.
- Working on shift hours as per project requirements.
- Diploma/Degree in relevant disciplines.
- Have at least 2 years of working experience.
- Good understanding of IT.
- Optimistic, passionate, and customer-oriented.
- Ability to see through the incident and diagnose in the most effective manner.
- Team player.
- Additional leave.
- Health insurance.
- Maternity leave.
- Opportunities for promotion.
- Parental leave.
- Professional development.
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