Arabic Language Customer Service (Financial Services)

Are you interested in financial technology?

Here's an awesome opportunity for a tech-savvy like you. As a Regional Hub based in Malaysia, you will be serving clients around the globe. We would like to invite talents who are people-oriented and have passion in providing value-added services to customers.

Responsibilities:

• Respond to incoming customers' calls, live chats, or emails.
• Responsible for handling customers' enquiries and complaints professionally.
• Understand the company's products and introduce to customers.
• Conduct market research to identify selling possibilities and evaluate customer needs.
• Handle accurate documentation and collect feedbacks / recommendations from customers.
• Ensuring excellent service is delivered to customers.

Requirements:

• Possess at least a Diploma in any field.
• At least 1 year of working experience in Customer Service or Finance related fields is preferred.
• High proficiency in English language.
• Proficient in one of the languages (Arabic, French, Burmese, Indonesian, Portuguese, Spanish, Japanese, Thai, Filipino or etc) is a MUST.
• Experience in trading / investment / finance / forex will be an added advantage.
• Willing to work flexibly and shift arrangement.
• Spouse visa holder is preferred. Locals and foreign nationals with specific language proficiency are also welcome to apply.