Area Deployment Manager – Field Service Management (FSM), APA & Middle East

Who are we?

In a world where cities are constantly evolving and more people choose to live in them, we at KONE stand with one clear aim: to shape the future of cities. We make urban life more vibrant and liveable. And we do it by enabling safe, sustainable, and effortless people flow for all. We help cities leave a positive mark on the planet - for the next century and beyond. We shape the future of cities. We operate in close to 70 countries around the world, serving almost 600,000 customers. Headquartered in Helsinki, Finland, we have eight global R&D centres and ten manufacturing units in seven countries, as well as a worldwide network of agents and authorized distributors.

Why this role?

Join our APM Service Operations Development team as an Area Deployment Manager and help lead the rollout of our Field Service Management (FSM) system across country units. You’ll work closely with global, area, and frontline teams to ensure timely and impactful deployments that support our service transformation goals.

Preferred Locations: Malaysia, India, Dubai, or Singapore

Travel Requirement: Approximately 25–30% of working time

What You’ll Do

• Lead and coordinate FSM deployments across multiple countries
• Plan rollout phases in detail with project teams
• Maintain documentation and deployment roadmaps
• Facilitate business impact workshops and scope signoffs
• Act as a key link between global and local teams
• Monitor progress, manage risks, and ensure deliverables are met
• Support change management and transformation efforts
  
  

What You’ll Bring

• Strong experience in programme or project management, especially across regions and time zones
• Understanding of service operations (a plus)
• Excellent communication and stakeholder engagement skills
• Analytical and solution-focused mindset
• Confidence in presenting to senior leadership
• Willingness to travel as needed
  
  

Why Join Us?

FSM is more than a system—it’s a catalyst for change. It enhances how we schedule, deliver, and manage services, empowering teams with real-time tools and streamlined workflows. This role puts you at the heart of our digital transformation journey.

Note: To be based in Singapore, Applicant must be a Singaporean or Singapore Permanent Resident (SPR).

Working at KONE:

Welcome to KONE! We are a diverse team of over 60,000 employees, enabling safe, sustainable, and effortless people flow for billions of city dwellers every day. Innovating together across everything we do, we show the way for the good of our planet and its people. Here, you are welcomed as you are, your courage is celebrated, and your impact rewarded.

KONE Awards and achievements:

• CDP 2023 ’A‘ score for corporate sustainability leadership.
• 34 best-in-class energy efficiency ISO 25745 references for our elevator and escalator platforms.
• Forbes’ 2023 Global 2000:World’s Best Employers list.
• EcoVadis gold medal for sustainability performance.
• Representing 153 nationalities worldwide.
  
  

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on www.kone.com/careers