Assistant At Your Service Manager (Operator)-Sheraton Johor Bahru
Sheraton Hotels & Resorts
Date: 3 days ago
City: Johor Bahru
Contract type: Full time

Additional Information
Job Number25091298
Job CategoryRooms & Guest Services Operations
LocationSheraton Johor Bahru, Jalan Storey, Johor Bahru, Malaysia, Malaysia, 80300VIEW ON MAP
ScheduleFull Time
Located Remotely?N
Position Type Management
Job Summary
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Verifies guest and employee satisfaction and maximizes the financial performance of the department.
CANDIDATE PROFILE
Education And Experience
Supporting Management of Front Desk Team
When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Job Number25091298
Job CategoryRooms & Guest Services Operations
LocationSheraton Johor Bahru, Jalan Storey, Johor Bahru, Malaysia, Malaysia, 80300VIEW ON MAP
ScheduleFull Time
Located Remotely?N
Position Type Management
Job Summary
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Verifies guest and employee satisfaction and maximizes the financial performance of the department.
CANDIDATE PROFILE
Education And Experience
- High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
Supporting Management of Front Desk Team
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
- Verifies employee recognition is taking place on all shifts.
- Establishes and maintains open, collaborative relationships with employees.
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Strives to improve service performance.
- Collaborates with the Front Office Manager on ways to continually improve departmental service.
- Communicates a clear and consistent message regarding the Front Office goals to produce desired results.
- Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Serves as a role model to demonstrate appropriate behaviors.
- Sets a positive example for guest relations.
- Displays outstanding hospitality skills.
- Empowers employees to provide excellent customer service.
- Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
- Provides feedback to employees based on observation of service behaviors.
- Handles guest problems and complaints effectively.
- Interacts with guests to obtain feedback on product quality and service levels.
- Implements the customer recognition/service program, communicating and ensuring the process.
- Verifies compliance with all Front Office policies, standards and procedures.
- Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
- Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
- Functions in place of the Front Office Manager in his/her absence.
- Communicates critical information from pre- and post-convention meetings to the Front Office staff.
- Participates in department meetings.
When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Executive, Order Management Solutions (6 months Contract)
DHL Global Forwarding,
Johor Bahru
1 day ago
The incumbent is to manage end-to-end order management (purchase order and supplier), provides visibility through data entry update and reporting for OMS customers.Job Responsibilities: Provide Vendor Management service by proactively contacting vendors to acknowledge orders have been received by customer.Follow up with vendors for orders approaching their “Ship Date” to ensure they make the bookings with DHL origins using Open...

3 Month Contract (Retail Assistant Garmin Johor Southkey)
AECO Technologies (M) Sdn Bhd,
Johor Bahru
MYR 2,000
-
MYR 2,800
per month
2 days ago
Job ResponsibilityRepresenting the company and promoting company's products to walk-in customersInteracting with customers and attending to their queries and feedbackReceiving service sets from customers and providing after-sales servicesProvide product information and selling products and services availableDaily stock and inventory checkMinimal housekeepingReports directly to Sales Manager/Outlet ManagerJob RequirementsAble to converse in basic English and Bahasa MalaysiaMinimum qualification SPMPreferably with Sales Experience...

Crew Member Outlet Operations
DKSH Scientific Solutions,
Johor Bahru
3 days ago
Title: Crew Member Outlet OperationsLocation:Johor Bahru, MY, MYGlobal Business Unit: CGJob Function: SalesRequisition Number: 186031Description:Job SummaryJob SummaryExecute retail/outlet sales activities to achieve sales targets for assigned businesses/territories and overall business objectives. General ResponsibilitiesSupport superior in managing day-to-day operating of retail outlet to ensure efficient usage of resourcesBake cookies and muffins.Ensure cookies bin is always full and clean.Ensure consistency in housekeeping...
