Assistant Credit Manager

L'Oréal


Date: 3 weeks ago
City: Petaling Jaya
Contract type: Full time
Job Description

We are seeking a proactive and detail-oriented Assistant Credit Manager to join the team. This role is crucial in supporting the efficient management of our Order to Cash (O2C) cycle. The ideal candidate will play a key role in maintaining strong customer financial relationships, mitigating risk, and contributing to process excellence.

Key Responsibilities

  • Policy Implementation Support: Assist in the consistent application and adherence to established credit and financial policies to safeguard assets and ensure the integrity of financial flows.
  • Credit Assessment Facilitation: Support the evaluation of financial standing for new and existing business partners to inform credit decisions and mitigate potential risks.
  • Order Flow Management: Oversee and manage transaction holds and releases, particularly in instances related to payment status, to ensure appropriate controls are maintained.
  • Collections Oversight & Coordination: Contribute to effective collection strategies, ensuring timely receipt of payments and collaborating on the resolution of overdue accounts.
  • Financial Risk Collaboration: Work in close coordination with credit insurance partners and internal stakeholders to manage credit limits and explore alternative financial solutions in line with company objectives.
  • Payment Term Adherence: Support the enforcement of agreed-upon payment terms and deadlines, assisting in the negotiation of flexible payment plans when necessary to maintain customer relationships and secure outstanding balances.
  • Performance Monitoring & Reporting: Track key performance indicators (KPIs) related to the Order to Cash cycle, contributing to regular budget, forecast, and actuals reporting.
  • Cross-Functional Engagement: Participate in and support discussions with various departmental leaders (e.g., Sales, Finance, Supply Chain, Customer Care) concerning financial accounts and action plans derived from credit and collection activities.
  • Account Reconciliation & Dispute Resolution: Facilitate the accurate reconciliation of customer accounts, supporting the investigation and resolution of claims, deductions, returns, and payment discrepancies with both internal and external parties, including liaison with legal counsel when required.
  • Process Improvement Initiatives: Identify and propose innovative ideas for enhancing O2C processes, driving standardization, and exploring modern payment solutions to improve efficiency and customer experience.
  • Risk Identification & Mitigation: Consistently review customer accounts to proactively identify and flag potential financial risks, ensuring appropriate action plans are developed and implemented.

Requirements

  • Minimum Diploma/Degree in Accounting/Finance/ Business.
  • Min 4-6 years working experience
  • Meticulous, Detailed Oriented, Organized
  • Good communication and Interpersonal Skill
  • Problem Solving Skills & Reconciliation Skills
  • IT Skills: SAP FI/CO, Advance Excel, Microsoft office tools, Power BI tools will be an advantage

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