Assistant Customer Service

Job Summary
Provide "in-office" after-sales support (i.e. customer requests, orders, complaints, billing, etc.) and excellent execution of procedures, processes and guidelines

General Responsibilities

• Support superior in managing day-to-day operating expenditures against operating budgets to ensure efficient usage of resources
• Follow and adhere to work processes and standard operating procedures in performing day-to-day tasks
• Handle routine outbound/inbound customer requests/orders/complaints/billing and products/services information. Escalate to relevant stakeholders for follow-up actions
• Handle periodic “walk-in” customer service and sales by providing quick and pleasant service to customers
• Accurately enter all new customer information, existing customer orders and adjustments to ensure proper customer service, accounting of purchases, billing and inventory reconciliation
• Maintain and communicate current, accurate information on pricing, products, promotions and service procedures to customers
• Prepare and submit regular/ad-hoc reports to respective departments or management on all the cases logged in the system
• Provide feedback to supervisor on improvement areas based on customer/client issues
• Work closely with internal stakeholders to ensure timely, effective and efficient service to customers
• Establish and maintain good working relationships with clients/customers
  
  
  

Functional Skills And Knowledge

• Demonstrate basic knowledge in customer service principles and practices
• Proven SAP knowledge
• Proven experience in call center/customer service environments
• Proven ability in multi-tasking and prioritizing workload
• Demonstrate high attention to detail, follow-through and accuracy
• Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)
• Demonstrate fluency in local language and ideally in English, both written and spoken
  
  
  

Education

Diploma/certificate in any field

Why It’s Great to Work at DKSH

At DKSH, we are driven by a purpose that goes beyond the ordinary: enriching people's lives. Through the products and services, we provide, DKSH positively impacts millions of lives everyday. Join our team where entrepreneurship meets flexible work arrangements. Take the leap and start a journey where you can grow and make a difference!