Assistant Manager Customer Account Management

DKSH Scientific Solutions


Date: 7 hours ago
City: Petaling Jaya
Contract type: Full time
Title: Assistant Manager Customer Account Management

Location:

Petaling Jaya, MY, MY

Global Business Unit: CG

Job Function: Sales

Requisition Number: 191562

Description

Job Summary

Manage sales, profitability and 5P in-store execution for assigned customers. Partner with customers to align company, category and brand strategies to increase demand and profitable growth

General Responsibilities

  • Manage operating departmental budgets and costs according to annual allocation to ensure efficient usage of resources, where applicable
  • Develop and implement processes and strategies (local go-to-market strategies, sales strategies and customer strategies) for assigned customers to ensure achievement of goals
  • Monitor team key performance indicators achievement. Conduct regular reviews to provide feedback on achievements, performance gaps and requirements for improvement
  • Identify the short-term business needs and objectives of key customers and develop/sell proactive business solutions across the full demand/supply chain
  • Manage annual negotiations, including trading terms and conditions, to facilitate sales agreements and achieve targeted margins
  • Manage and monitor 5P execution performance (availability, pricing, share of shelf, etc.) and ensure issues are quickly resolved by the team
  • Develop deep insights and actionable recommendations from post-evaluation analyses and incorporate into customer strategies
  • Manage reporting of sales and projected sales/margin forecasts. Evaluate trends and form meaningful conclusions to facilitate strategic decisions
  • Develop, monitor and recommend improvement initiatives on business processes, customer services and new techniques (category management, scanning, etc.)
  • Develop and build relationships with customers and a network of contacts to order to understand customer needs and achieve business objectives
  • Work closely with the cross-functional teams (e.g. Trade Marketing, Product Manager and Supply Chain Management) to ensure efficient and effective execution

Functional Skills And Knowledge

  • Demonstrate advanced knowledge and understanding of the industry/market/competitors/customers
  • Demonstrate sound selling skills and proven key account management experience in fast moving consumer goods
  • Demonstrate a general understanding in all aspects of supplier and customer relationship management including supply chain, field marketing and branding
  • Demonstrate strong negotiation and communications skills
  • Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)
  • Demonstrate fluency in English, both written and spoken

Education

Degree in Sales/Marketing or related fields

Requisition Number: 191562

Job Function: Sales

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Manager Business Development

DKSH Scientific Solutions, Petaling Jaya
7 hours ago
Title: Manager Business DevelopmentLocation:Petaling Jaya, MY, MYGlobal Business Unit: HECJob Function: Business DevelopmentRequisition Number: 179117DescriptionJob Summary Supporting the Business Development team in the Commercial Outsourcing division to help drive client acquisition in the Ethical channel. Develop, acquire, expand and oversee the execution of consumer healthcare clients with strategies to achieve long-term relationships.General ResponsibilitiesIdentify, evaluate, and manage business opportunities or leads...

Part-Time Retail Associate (Furla, One Utama)

Wing Tai Fashion Sdn Bhd, Petaling Jaya
8 hours ago
Job ResponsibilityGreet, serve, and assist customers as they enter the store.Ensure customer satisfaction by providing excellent service.Stay up to date with special promotions and ongoing offers.Manage product displays in the store, promoting and maintaining the brand's image.Implement security measures to uphold a safe and comfortable environment for customers.Follow instructions and perform tasks assigned by your supervisor with full commitment.Job RequirementsAble...

FINANCE EXECUTIVE

Netpoleon Malaysia, Petaling Jaya
13 hours ago
Netpoleon Solutions is a well-established IT Security and Network Company recently acquired by Macnica Inc – a US 5.5 Billion Dollar Revenue company. With offices in Singapore, Australia, Cambodia, India, Indonesia, Malaysia, Myanmar, New Zealand, Philippines, Thailand, Vietnam and parent company in Japan and US, we are now inviting individuals that have strong skills and knowledge in IT Security to...