Assistant Manager Customer Account Management

DKSH


Date: 2 weeks ago
City: Petaling Jaya
Contract type: Full time
Job Summary
Manage sales, profitability and 5P in-store execution for assigned customers. Partner with customers to align company, category and brand strategies to increase demand and profitable growth

General Responsibilities
  • Manage operating departmental budgets and costs according to annual allocation to ensure efficient usage of resources, where applicable
  • Develop and implement processes and strategies (local go-to-market strategies, sales strategies and customer strategies) for assigned customers to ensure achievement of goals
  • Monitor team key performance indicators achievement. Conduct regular reviews to provide feedback on achievements, performance gaps and requirements for improvement
  • Identify the short-term business needs and objectives of key customers and develop/sell proactive business solutions across the full demand/supply chain
  • Manage annual negotiations, including trading terms and conditions, to facilitate sales agreements and achieve targeted margins
  • Manage and monitor 5P execution performance (availability, pricing, share of shelf, etc.) and ensure issues are quickly resolved by the team
  • Develop deep insights and actionable recommendations from post-evaluation analyses and incorporate into customer strategies
  • Manage reporting of sales and projected sales/margin forecasts. Evaluate trends and form meaningful conclusions to facilitate strategic decisions
  • Develop, monitor and recommend improvement initiatives on business processes, customer services and new techniques (category management, scanning, etc.)
  • Develop and build relationships with customers and a network of contacts to order to understand customer needs and achieve business objectives
  • Work closely with the cross-functional teams (e.g. Trade Marketing, Product Manager and Supply Chain Management) to ensure efficient and effective execution


Functional Skills And Knowledge
  • Demonstrate advanced knowledge and understanding of the industry/market/competitors/customers
  • Demonstrate sound selling skills and proven key account management experience in fast moving consumer goods
  • Demonstrate a general understanding in all aspects of supplier and customer relationship management including supply chain, field marketing and branding
  • Demonstrate strong negotiation and communications skills
  • Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)
  • Demonstrate fluency in English, both written and spoken


Education

Degree in Sales/Marketing or related fields

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Finance Master Data Specialist

MSD, Petaling Jaya
10 hours ago
Job DescriptionJob DescriptionPosition will be responsible for the management and governance of different finance master data elements needed for the proper Company’s data flow and financial statements preparation.The position will interact with a variety of stakeholders located around the world, aiming to understand their needs and foster an effective partnership to properly address the needs.Working independently, the incumbent utilizes SAP...

Graphic Designer

CardBiz Group of Companies, Petaling Jaya
MYR 3,000 - MYR 5,000 per month
13 hours ago
Job Responsibility Creative Design & Content DevelopmentDesign product visuals, social media graphics, infographics, and presentation materials using Adobe Creative Suite and Canva.Develop engaging photo and video content including short-form reels, lifestyle shots, product highlights, and explainer visuals.Edit and refine content into polished, professional assets ready for publishing.Ensure every piece of content delivers a clear, impactful, and consistent message that aligns...

APAC Domain Manager (IT Business Partner)

Air Liquide, Petaling Jaya
1 day ago
Mission:Ensure customer relationship with key business stakeholders in Support Functions Domain (Finance, Procurement, HR, Legal and other corporate functions) to define Domain Strategy and Roadmap, together with key Business owners and APAC and Global Product Managers and Service Owners. Ensure the plan linked to Product Roadmap for Functions Applications (Oracle EBS, Coupa, Service Now, e-Applications and other regional/local applications) are...