Assistant Manager. Customer Onboarding

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

The incumbent is responsible to manage an efficient and effective Underwriting team to support the Company’s business by assessing risks and approving or declining applicants within underwriting guidelines. The incumbent’s responsibilities include enhancing employees’ skills, performance, productivity and quality of work.

• Supports underwriting operation in ensuring the department meets the agreed section’s productivity and performance.
• Review, source and assess existing and new trainers, programs, learning materials and learning aids and resources to meet the company requirements.
• Monitors training programs and manuals to ensure that they are effectively and up-to-date and makes updates as necessary.
• Support reporting Team Leader in meeting agreed staff and section’s productivity and performance.
• Ensures section complies with all regulatory and corporate requirements.
• Involve in projects or any other assigned duties by Supervisor.
• To discharge the accountabilities as set out in the PruBSN AML Framework by identifying suspicious customers and transactions and report to Money Laundering Prevention Officer in a timely manner.
  
  
  

Qualification & Experience

• A degree in Biomedical Science/Biology/Health Science or any field related to human biology or public health.
• More than 3 years in medical underwriting with good knowledge of medical conditions and financial knowledge.
• Possess the confidence to make decisions and solve problems.
  
  
  

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.