Assistant Manager, Documentation & Disbursement

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Job Summary

To execute daily BAU and support Unit Head / Section Head daily post acceptance operational activities process for Consumer Financing and Business Financing portfolio related activities through performance management metrics for best-in-class performance while ensuring full compliance with Group policies, regulatory and statutory guidelines.

Key Responsibilities

List the responsibilities that must be achieved and major activities that are to be carried out in order to achieve the key result areas.

To execute the overall Kuching region BAU daily post acceptance operational activities as follows:

• for Consumer financing products-
• Issuance of letter of instruction, issuance of LON/ LOV
• Vetting of security documents
• Power of Attorney execution
• Release of advice (first/progressive) include authorizing disbursement for payment in LOS as per ASL
• Outstanding Security Document/Perfection of Charge/Safe in Safe Out (OSD/POC/SISO)
• Redemption
• Discharge
• Others Post Disbursement related matters
• for Business Financing products with consists of:-
• Issuance of letter of instruction
• PA execution upon confirmation from FCAD Central
• Verify original physical documents received from solicitors
• Perfect and disburse STP Cases (Scheme Financing) as and when
• Liaison officer for BUs concerning FCAD matters
  
  

are performed within the agreed SLA and protect the Bank’s interests at all times.

• To liaise with relevant stakeholders (internal and external) e.g. Product, Sales, Relationship Manager, AQM, solicitors, developers, valuer, insurance/takaful providers, Legal, Developers, PNB, university representatives etc.
• To prepare and authorize voucher / maintenance form for disbursement of Consumer Financing portfolio cases, after ensuring all documents in release advice are perfected in accordance with the terms and conditions in the Letter of Offer and in compliance with group policies, regulatory and legal guidelines.
• To ensure the release advice/progressive claim master record, LOS, SIBS or any related system are maintained and updated in timely manners.
• Establish well-balanced, effective, and good working relationship and provide value added support to other related teams internally including trainings and briefing.
  
  

To assist and support Unit Head in managing team members in allocating task, providing guidance and training, motivation, assistance, and review of periodic performance appraisals.

• To assist Unit Head to prepare and furnish all BAU reporting on ad-hoc, daily, weekly and monthly basis.
• To assist Unit Head/Section Head to develop, review and manage standardization and effective controls within the scope of responsibilities and functions in the Section.
• Attend to complaints and formulate action plans to prevent a recurrence. Assist Unit Head, Section Head & HOD in manning costs to ensure expenses are within the approved budget.
• To actively participate (individually or as a team) in various process re-engineering initiatives within FCAD and Bank-initiated projects.
• To carry out any additional duties as assigned by Unit Head, Section Head and Head, FCAD from time to time.
• To relief Unit Head as and when required.
• Act as a Power of Attorney (PA) for the Bank in accordance to approved PA terms.
  
  

Requirement And Skills

• SPM/STPM/Diploma/Degree in Banking/Business/Finance or its related discipline
• Any professional qualification from IBBM etc.
• At least 3 years working experience in related fields.
• Experience in managing volume in banking operations job.
• Effective written and spoken communication skills – English Language & Bahasa Malaysia
• Good knowledge in legal documentation /conveyancing and respective Land laws regulations
• Good working knowledge in the Bank’s policies and procedures.
• Highly motivated and capable of producing quality work.
• Ability to work in a fast pace and stressful environment
• Able to multitask to take on additional tasks.