Assistant Manager, Operations

Primary Responsibilities

• Review and validate and process all customer onboarding and KYC documents and requirements
• Centre of Excellence "COE" transactional data processing (subscription, switching, redemption) into system
• Prepare and release numerous notifications (such as daily NAVs , contract notes etc.) to respective stakeholders
• Review daily AML related alerts and follow through completion
• Perform various monthly regulatory and departmental reporting and responsible for accurate and timely submission
• Produce monthly statements to various business parties

Involved in Ad-Hoc projects and UAT testing. Perform internal testing, quality assurance and other auditing functions to ensure
the integrity of department processing and workflow.

• Perform activities related to notifications to Funds' Trustees
• Contributes to the continuous improvement of business process

Facilitate department procedures such as Disaster Recovery, Business Continuity program, Business Unit Records
Coordination, Privacy deliverables.

• Collaborate with stakeholders in the department to ensure the integrity of processing and workflow in support of these

corporate actions.

• Manage the document and procedure library, ensuring that procedures and job aids are accurate, up to date

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.
• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
• You thrive in teams and enjoy getting things done together.
• You take ownership and build solutions, focusing on what matters.
• You do what is right, work with integrity and speak up.
• You share your humanity, helping us build a diverse and inclusive work environment for everyone.
  

What we are looking for

• At least 2 years of experience in financial services industries
• Proficiency with Microsoft Office
• Organized, good time management, and presentation skills.
• Analytical mindset
• Propensity for process improvement
• Proven communication skills, both verbal and written.

• Self starter, disciplined and able to carry out assigned responsibilities with minimal supervision.

• Possess a global perspective on the business and impacts to other business units.

• Propensity to understand and mitigate risk.
• Ability to solve problem
  

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected] .

Working Arrangement

Hybrid