Assistant Manager, Operations

Responsibilities

• Manage Miscellaneous team and ensure policies & endorsements issued within the turnaround time.
• Monitoring team’s accuracy of the policy and endorsement details are captured according to Marketing instructions.
• Manage weekly workstate reporting on submission status.
• Monitor and manage to ensure team completes projects within the timeline.
• Ensure the team complies to all guidelines and regulations for policy and endorsement processing.
• Assist section head in analysis of overall team performance, identifying trends, strengths, and areas for development.
• Assist section head in strategic planning/FTE optimization in the team and to drive the Kaizen Initiatives.
• Reduce error rate by ensuring accuracy of policy and endorsement issuance and improve service standard for policy and endorsement processing.
• Lead or participate in projects to support strategic initiatives, ensuring they are completed within scope, time, and budget.
• Compile reports timely and accurately.
• Assist section head/HOD in any ad hoc request.

Requirements

• Bachelor’s Degree or professional degree in any field. Preferably with insurance related qualification such as AMII, ACII, AII and DMII.
• Minimum 8 years of experience in insurance industry handling non-motor classes.
• In depth knowledge of operations in insurance related to commercial line classes is an added advantage.
• Strong analytical skills with the ability to interpret data and make strategic recommendations
• Good planning, organizational and influencing skills.

How to apply?

Please submit a detailed resume, stating your expected and current salary and notice period required

Write to us

Human Resource Department
Level 20, Menara Hap Seng 3,
Plaza Hap Seng,
No. 1, Jalan P. Ramlee,
50250 Kuala Lumpur.

Email us

Human Resource Department [email protected]