Assistant Manager - Operations

An Assistant Manager - Operations oversees daily mall operations, ensuring smooth functioning of facilities, tenant relations, and overall mall safety and security. This role involves managing staff, monitoring expenses, and implementing operational improvements to optimize the mall's performance

Facility and Maintenance Management:

• Assist in managing daily mall operations including maintenance, housekeeping, security, and parking services.

• Monitor and coordinate with third-party vendors to ensure quality service delivery.

• Conduct routine inspections of the mall premises and report any maintenance or safety concerns.

• Ensure preventive maintenance schedules are followed and documented.

Tenant Coordination:

• Serve as a point of contact for tenant issues and requests.

• Assist with tenant onboarding processes including fit-out coordination and operational readiness.

• Monitor tenant compliance with mall rules, policies, and operational guidelines.

Health, Safety & Security:

• Support enforcement of health, safety, and environmental procedures in line with local regulations and company standards.

• Assist in managing emergency response plans and safety drills.

• Coordinate with security teams to maintain a secure environment for shoppers and staff.

Administrative and Reporting:

• Maintain proper documentation including maintenance records, service reports, permits, and compliance certifications.

• Assist in preparing operational reports and analytics for management review.

• Support budgeting, procurement, and cost-control efforts related to operations.

Customer Experience:

• Monitor the overall customer experience within the mall.

• Handle customer complaints and escalate unresolved issues to the Operations Manager.

• Support events, promotions, and seasonal activities from an operational standpoint.

• Bachelor’s degree in Business Administration, Facilities Management, Engineering, or a related field.

• 3–5 years of experience in property or mall operations

• Strong organizational and problem-solving skills.

• Knowledge of Malaysian statutory and safety regulations (e.g., OSHA, BOMBA).

• Able to work on weekends/public holidays and respond to emergencies.