Assistant Manager, Payroll

MAIN RESPONSIBILITIES

• Manage a team of payroll staff
• Responsible for ensuring that commitment to clients are followed up in a timely manner, that the clients are satisfied and to continually engage with clients.
• Provide excellently customer service ensuring clients receive prompt responses to requests and queries.
• Perform review of the staff’s deliverables and provide value-add to the work to be submitted to clients.
• Review fee and propose fee increase where appropriate.
• Meet prospective clients , including follow-through with the Business Development team until the job is accepted or rejected.
• Manage assigned portfolio’s daily operations and ensure all communications with clients are supported by e-mails, outlining agreed action steps, responsibilities and deadlines.
• Perform variance analysis on the financial performances / payroll movements of the clients.
• Participate in the preparation of budgets and monthly forecasts and comparison with previous budget/forecasts.
• Manage credit control and ensure prompt collection of debts for respective portfolio of clients. Work with Finance to follow up on outstanding and doubtful debts.
• Ensure prompt Billing and be responsible for WIP. Perform finalization of WIP cost and be prepared to be answerable for write-offs.
• Manage and assist in the implementation Ignite system before going live with the month-to-month payroll processing.
• Provide and organize formal training for the department’s staff.
• Invest time into training staff to enable them to carry out their roles effectively and efficiently.
• Proactive in staff recruitment, mentoring, development and career path planning.
• Provide staff with regular feedback and evaluation.
• Add value at Managers’ meetings and assist in following up on assigned actionable items in a timely manner.
• Be a team player and provide leave cover for fellow team members.

REQUIREMENTS

• Excellent client servicing skills and strong problem solving skills.
• Strong written and verbal communication skills.
• Extensive and in-depth knowledge of Employment Act 1955 and its amendments, SOCSO, EPF, EIS and relevant income tax rules, procedures and guidelines.
• Strong spreadsheet skills (Excel essential) and good knowledge of Word, and Payroll Software.
• Excellent organizational skills.
• Ability to build team rapport with a willingness to share knowledge.
• Ability to mentor subordinate staff.
• Able to identify problems and issues and apply problem solving skills to provide solutions.
• Ability to prioritize work and meet deadlines.
• Ability to multi-skill under pressure.
• Minimum 5 years relevant and related payroll working experience.
• Degree/Professional qualifications in Business, Human Resource, Accounting or other related fields.