Assistant Reservations Manager

Join Our Team as Assistant Reservations Manager at Holiday Inn Kuala Lumpur Bangsar!

About Us

Nestled in the heart of a city brimming with historical charm, vibrant culture, and delectable cuisine, Holiday Inn Kuala Lumpur Bangsar sits conveniently at the crossroads of Jalan Maarof and Jalan Bangsar – a gateway to key attractions around Kuala Lumpur. An easy 5-minute walk to Bangsar LRT station takes guests to destinations like KLCC, Chinatown, Tun Razak Exchange, and Mid Valley Megamall.

Designed with the modern traveler in mind, our hotel features 220 thoughtfully designed rooms. Guests can rejuvenate in our outdoor swimming pool and fitness center. Our all-day restaurant serves delicious Malaysian classics, while the lobby lounge offers fresh bakes and fuss-free Grab and Go options. Our flexible meeting spaces, including a ballroom for up to 400 guests, are ideal for organizing events.

Do you see yourself as an Assisant Reservations Manager with Holiday Inn Kuala Lumpur Bangsar?

To join our pre-opening team, we are seeking a passionate Assistant Reservations Manager who can combine informality and fun with professionalism and sophistication, leaders with an inclusive spirit who embrace individuality and inject positivity into their work environments.

Our colleagues are fundamental to delivering memorable experiences, and we are committed to creating a culture as diverse as the distinct hotels in our portfolio.

Your day to day

We are looking for a dynamic Assistant Reservations Manager, who will oversee marketing-related communication programs, work with advertising agencies, consulting firms, and vendors to maximise advertising investments and ensure ads represent brand identity and raise the awareness and reputation of hotel and the brand locally and internationally. While acting as hotel representative for media related enquiries. Identify improvements to marketing activities and work with other departments.

Essential Duties and Responsibilities:

Lead, motivate, and train a team of reservation agents to provide exceptional service to our guests.

Monitor and supervise the reservation process, ensuring accuracy in detail and timely responses to customer inquiries.

Collaborate with other departments to ensure coordination and seamless guest experiences.

Handle any escalated customer concerns or complaints, providing quick and satisfactory resolutions.

Maintain and update reservation databases and systems, ensuring integrity and accuracy.

What we need from you

For you to be the ideal candidate, you should have the following:

Previous experience in a supervisory role within a hotel reservations department.

Exceptional customer service and communication skills, both written and verbal.

Strong organizational and time management abilities, with an eye for detail.

Proficient computer skills, including experience with reservation management software.

Ability to remain calm and professional in fast-paced and high-pressure situations.

Fluency in multiple languages is a plus.

Flexible schedule, including the availability to work evenings, weekends, and holidays as needed.

What we offer

In return we'll give you a competitive benefit package including, hotel discounts worldwide and the opportunity to progress your career with IHG. Most importantly, we'll give you the room to belong.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

IHG is committed to promoting a culture of inclusion where everyone feels safe, respected, and valued. We seek talent from all backgrounds to join our teams and encourage our colleagues to bring their authentic and best selves to work.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.