Assistant Service Manager

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Responsibilities:

1. Technical Department Management

• Manage technician and service engineer on all assigned tasks within committed response time.
• To manage branch service Work Orders entry in proper order and daily service calls by area.
• Manage TSR to practice proper time management on field assignments (eg. Minimize travel / lost time).
• Ensure monthly Service team targeted productivity is achieved with low follow-up call rates.
• Provides technical direction for the development, design, and systems integration for client engagement from definition phase through implementation.

2. Assist the Field supervisor to handle major complaints

3. Perform Complaint Pertaining to Technical Service

• To visit customer who required special attention and complaint. Suggest solution to solve the issues.
• To perform spot check on TSR service quality and check customer satisfaction level is maintained.
• To support installation / relocation of customers’ equipment when required.
• Creates and executes development plans and revises as appropriate to meet changing needs and requirements.
• Communicates effectively with clients to identify needs and evaluate alternative technical solutions. Continually seeks opportunities to increase customer satisfaction and deepen client relationships.

Requirements

• Degree/Diploma in Electronics / Electrical / IT or equivalent.
• Good verbal and written communication skills and customer service oriented.
• Able to perform technical repairs.
• Preferably with good command of PC usage.
• Able to work at Kota Kinabalu, Sabah.