Associate Customer Relationship Manager

Alliance Bank Malaysia Berhad


Date: 16 hours ago
City: Petaling Jaya
Contract type: Full time


  • Sales and Service Management
    • Focus on excellent personalized service to PB customers by attending to PB customers various banking transaction needs while resolving problems/complaints within specified TAT
    • Actively identify and pursue sales opportunities by:
    • Expanding and growing new customer base & New Investment Account through referrals from existing PB customers or through personalized service recovery efforts
    • Growing existing relationship AUMs i.e. CASA & Fixed Deposits and ability to acquire new customers
    • Working with Wealth Management Office, Branch Operations, Customer Service Division, Lending Hubs to obtain comprehensive product updates that is exclusive to our affluent customers
    • Identifying cross-sell opportunities among existing PB customers as well as for relationship deepening
    • Promoting product bundles (where applicable) to higher cross-sell penetration and contribute to growth in bank’s revenue
    • Actively sourcing for new sales and leads within internal database and cross-referral obtained from Alliance@Work, SME, Commercial and Corporate Banking and other cross referrals products within GCB.


    • Execute sales performance and tracking processes by:
    • Supporting Branch Manager/PB Hub Manager to assist in contributing commendable achievement by ensuring both sales and service performances meet the branch target
    • Compiling and submitting accurate and timely sales reports


    • Maintain accurate and updated information by:
    • Keeping abreast with updated product information and market changes (e.g. revised interest rates of Alliance Bank products and competitors)
    • Serving as the first line of defense to identify fraudulent & unusual activities, uphold operational compliance
    • Portfolio & Relationship Management
    • Grow customer franchise and contain customer attrition at low rate
    • Constantly grow balances and share of wallet in key products i.e. CASA, FD, Foreign Current Account & Investment Products (UT) and Insurance Products (RP)
    • Actively convert existing FD portfolio to revenue generating products i.e. CASA and/or FCA/product bundles
    • To actively market and sell consumer products to own portfolio of PB customers
    • Understanding and assessing customers’ requirements and recommend appropriate consumer products
    • Actively cross-selling to Alliance Bank’s customers
    • Referring new non-consumer lending opportunities and completing the referral form to direct to the appropriate lending units (e.g. Commercial and Corporate Banking).


  • Build and maintain long-term and profitable relationships by:
    • Providing quality customer service. Obtain customers’ feedback on sales-related matters and inform BM/PB Hub Manager where appropriate
    • Resolving customers’ problems and complaints on sales-related matters and escalate unresolved complaints to BM/PBHM/CSH/RH and Service Quality for formal reply on an exception basis
    • Ensure turnaround time for wealth products / credit applications and fulfillment processes are within service levels agreed upon. Escalate to BM/PBHM/CSH/RH when necessary
    • Strictly adhere to contact management & service standards for calls, visit, portfolio review and market research frequency to PB customers
    • Human Capital
    • Manage stakeholders and be a good team player
    • Participate in daily / weekly sales briefings conducted by Branch Manager
    • Project a professional business image at all times through high standards of housekeeping and personal grooming.
    • Risk, & Regulatory Management
    • Manage portfolio risk exposure for own portfolio of customer’s risk exposure by checking and audit. Ensure zero mis-selling to PB customers.
    • Ensure that there are no discrepancies, exceptions and non-compliance when booking sales (e.g. Unit Trust, Currency and Treasury products) in the PB Hub/branch.
    • Ensure self compliance on Alliance Bank’s policies and procedures, Sales Compliance, KYC, AMLA guidelines, 3rd party confidentiality, including credit control procedures, sales related audit compliance and BNM guidelines.

    NOTE: Job Descriptions are subject to change at the discretion of the Management

    Skills

    • Experience in sales or sales management
    • Project satisfactory customer service quality & behaviour
    • Able to work well in a team
    • Fluent to converse and write in English, Bahasa Malaysia or Chinese language/dialects.
    • Good planning / Organization skills
    • Flexibility to change
    • Proactive / Initiative
    • Open to problem solving / decision making / analytical thinking
    • Possess good job knowledge in banking and banking products
    • Passion for success and keen to work in a sales-driven environment

    Knowledge

    • Candidate must possess at least a Diploma or Degree in any field i.e. Banking / Accounting & Finance / Economics / Marketing / Business Studies.

    Experience

    • At least 2-3 years working experience in the banking and financial industry, especially in the area of consumer banking

    How to apply

    To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

    Post a resume

    Similar jobs

    Area Sales Manager- Ipoh/ Perak

    Suntory Beverage & Food Malaysia, Petaling Jaya
    19 hours ago
    Who We AreSuntory Beverage & Food strives to be the most locally beloved beverage company in every market we serve. Guided by our founding principles of "Growing for Good," "Yatte Minahare" (the spirit of bold ambition), and "Giving Back to Society", we pursue sustainable growth, bold innovation, and meaningful social impact. Across the Asia Pacific region, we proudly offer trusted...

    Marketing Intern

    Baxter International Inc., Petaling Jaya
    19 hours ago
    This is where you save and sustain livesAt Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.Baxter's products and therapies are found in almost...

    Senior Executive - Finance Business Partner

    GAMUDA, Petaling Jaya
    20 hours ago
    Job description: Job Summary Responsible for the day to day operational, accounting and reporting function, and to perform monitoring on the compliance of relevant internal control procedures and to assist the Finance Manager in finance and management accounting Key Responsibilities • Responsible for the day to day operational matters of the accounts department. • Responsible to prepare / check the...