Associate, HR Service Center (Mandarin/ Korean/ Japanese/ Vietnamese Speaking)
Abbott
Date: 2 days ago
City: Petaling Jaya
Contract type: Full time
Job Duties/ Responsibilities/ Accountabilities
- Utilizing concierge service with efficiency for targeted scope of requests with strong focus on operational excellence and delivery to meet high volume demands
- This role is empowered to surpass expectations by: collaborating, anticipating, driving to resolution and serving with care, compassion and confidence.
- This role takes ownership of targeted scope and must drive efficiency and productivity while meeting high volume demands.
- This is an efficient processor, who with guidance and directions can meet demands of multiple, repetitive HR processes, tasks and inquiries.
- The role has strong customer service focus while supporting employees and managers in resolution of their HR matters via supporting tools and processes and by effectively navigating customers towards solutions.
- This role is guided and supported by Global HR Services peers and SME's as well as management and provides great insight into operational HR work for the candidate who is passionate about transactional HR work.
- Responds to service inquiries and requests with timely, accurate, and professional replies while focusing on selected contact channels or scope of work.
- Resolve or escalate requests based on established resources; partner with other HR service center team members to troubleshoot resolution of all requests. Work with a sense of urgency and efficiency appropriate for conditions.
- Identify "Roadblocks" to quality customer service and in Service Center processes or Abbott-wide practices or policies, and share insights along with possible improvements with management.
- Meet or exceed standards for both schedule adherence and reliability.
- Incumbent must demonstrate a right attitude towards customer service coupled with good communication skills, accuracy and ability to listen and interpret requests from customers.
- Focus on targeted scope of service with lower complexity and high-volume work i.e. navigation; locating forms; redirects, simple WD transactions like personal data changes or reporting relationships changes.
- Close focus on productivity, focus on concierge service, operational excellence and time management
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Key Account Specialist (Johor)
Abbott,
Petaling Jaya
38 minutes ago
Primary ObjectivesTo assure consistent sales growth and achievement of sales goals and targets in an assigned territory by identifying opportunities and gaining new business while maintaining existing business.Major ResponsibilitiesTo promote Abbott's range of EPD products to healthcare professionals in an assigned territory.To make effective use of product trials, literature, and other promotional materials to gain recommendations and endorsements from current...
Manager Client Management
DKSH,
Petaling Jaya
1 hour ago
Job SummaryLead and manage client accounts to ensure smooth client business integration and drive business growth of clientsGeneral ResponsibilitiesManage operating departmental budgets and costs according to annual allocation to ensure efficient usage of resources, where applicableReview business and marketing plans in coordination with clients to achieve overall business objectives and profitabilityFacilitate and lead business integration process for new clients to...
Senior Machine Learning Engineer / Senior (Gen) AI Engineer
Evonik,
Petaling Jaya
3 days ago
What We OfferAt Evonik, one of the world’s leading specialty chemicals companies, you can expect an (IT) world full of possibilities: Our IT team, with nearly 1,000 employees worldwide, stands for cutting-edge apps and technologies. In close collaboration with our 33,000 colleagues, we develop innovative IT solutions for our products, services, business operations, and production processes.In our department Enterprise AI...
