Associate Market Manager (Based in Kuala Lumpur)

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a global hybrid work setup (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

Associate Market Manager

The Associate Market Manager’s primary responsibility is to onboard, develop and maintain a high-quality portfolio of hotel and property products (i.e. relevant, attractive and competitive) for Expedia’s fast-growing global customer base, within their assigned territory. In doing so, you will also continuously work with Expedia Group's property partners to help them maximize the production potential from their participation in the Expedia marketplace by smartly utilizing the power of Expedia Group’s unique data insights, marketing, distribution and revenue management toolset.

This role is the core on which the Market Management team is based. The team ensure that the Expedia Group brands’ global customers always find the most suitable property for their dream trip wherever they want to go, and that our hotel partners can effectively, efficiently and throughout the year, reach Expedia Group’s full breadth of global traveler demand.

What you'll do:

• Develop and sustain strong partner relationships by providing relevant data insights and high-quality consulting services to hotel partners (revenue management advice, marketing opportunities)

• Ensure that partner hotels’ products (content, rates and availability) are consistently optimized on the Expedia sites to maximize customer conversion

• Secure additional lodging rates and availability information over high demand and compression periods to satisfy customers’ pressing needs

• Secure seasonal deals and promotions within the guidelines set by management to support the brands’ merchandising and marketing efforts

• Continuously promote and develop hotel partners’ high engagement with Expedia’s full suite of:

  • Unique market insights (partner reports, competitive data, key performance drivers)

  • Revenue management tools (dynamic promotions, packages, fenced deals, mobile)

  • Marketing and merchandising opportunities

  • Specialized brands (e.g. Egencia, Hotwire, Media Solutions) potential opportunities

  • Self-service tools (Expedia Partner Central)

Who you are:

• 1+ year's experience

• Approximately 20% of travel for market visits

• Please note, we also utilize highly effective video and social technologies that can allow employees to optimize their commitment to travel, communication and collaboration

• High impact personality: intellectual agility, entrepreneurship, compassion in relationship, great teammate

• Hungry, determined, motivated, willing to take action and results-focused

• Organization and time management skills, rigor, attention to details

• Proven follow-up/persistence when facing challenging situations

• Ability to multi-task effectively and be able to change gears quickly without skipping a beat

• Demonstrates ability to prioritize work and be laser-focused on achieving critical targets, goals and/or strategic objectives set by leadership team

• Relationship builder; earns the confidence of others

• Bridges and sustains solid partnerships based on mutual support through a reciprocal style

• Appetite for innovative technology, fast-changing business environment, data driven decision-making

• Demonstrates problem solving skills

• Ability to select and present insights, including performance, market and competitor analysis and to implement substantial action plans based on the data

• Proficiency in English language skills

• Presents ideas and directives clearly and persuasively; actively listens when spoken/presented to

• Ability to effectively communicate to various levels and through a variety of communication channels

• Able to work independently as well as be a strong team worker, ensuring the whole team wins

• Help other team members acquire skills or achieve targets/goals

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia Group's family of brands includes: Brand Expedia, Hotels.com, Expedia Partner Solutions, Vrbo, trivago, Orbitz, Travelocity, Hotwire, Wotif, ebookers, CheapTickets, Expedia Group Media Solutions, Expedia Local Expert, CarRentals.com, and Expedia Cruises. 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.