Associate, Sales Development

Customer Service and Support

Job Title:

Job Description

• Lead Generation for Sales (Prospect qualification, Scheduling meetings, meeting tracking, product and solutions presentation)
• Identify leads and conduct lead management
• Successful execution of permanent and segment specific telemarketing campaigns
• To ensure that a good level of understanding and knowledge of organizations products and services, which is improved and maintained at all times, ensuring that customer queries can be dealt with accurately and appropriately and supported.

Client Management:

• Answer product inquiries via phone, chat and email following the policies and procedure.
• Generate quality leads following the company sales qualification process.
• Gather client’s feedback and business pains to provide the appropriate solution.
• Provide full support to clients following the protocols focusing on the set quality standards.
• Give accurate information to customers while maintaining a professional and courteous attitude.
• Input accurate information into customer management system to properly initiate sales process.
• Successful execution of permanent and segment specific telemarketing campaigns.
• Meet and exceed established sales goals.
• Refer the client to the appropriate team or escalate the concern when it is beyond the scope of support.  Monitor the client’s request and update accordingly.

Knowledge Management:

• Share knowledge with colleagues through direct communication with team management or by updating knowledge sharing tools
• Proactively research problems and solutions and share this information with the team.  Monitor team member’s performance daily
• Prepare performance and other reports requested by supervisors
• Perform other tasks assigned by management within the competence
• Follow up all operational issues

Training and Development

• Support less experienced colleagues on the desk through joint working, monitoring, direct feedback and knowledge sharing to provide clients with the highest quality support
• Coach team members

Additional Job Description

• 2+ years of experience working in a customer service or sales capacity
• Prior success in achievement of personal and team sales quota/goals
• Experience in high-volume calling
• Experience learning new technology and data
• Problem solving skills
• Excellent knowledge of MS Office programs
• Experience working with Salesforce.com or similar CRM

Location:

Language Requirements:

Time Type:

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