Associate, Sales Support

Customer Service and Support

Location Kuala Lumpur, Malaysia

Job Title:

Associate, Sales Support (English Speaker)

Job Description

Imagine being able to partner with global technology leaders in a company that cares about YOU – your professional growth, your success, and your community.

We are looking for an Associate, Sales Support (English Speaker) to join our team. Today.

We are Concentrix. We are dedicated to creating success for our clients, the communities around us and each other. We provide outsourced inside sales, customer success, renewals management, and channel management solutions for the world's greatest brands.

At Concentrix, you will be part of our diversified team that makes an impact for our clients. All of this is possible because of the talent you have to offer. The future team member that will love this job will demonstrate the value and benefits of our services by supporting our our sales teams. Reporting to a sales support manager, you will research sales contracts, make price quotations, and maintain process integrity for a variety of administrative tasks. Along the way you will have access to excellent training opportunities to grow and enhance your skills and career. At Concentrix, you can truly Own Your Future! You Will

• Prepare quotes for contract renewal and RFP/RFI responses
• Maintain quote documentation with accurate pricing and configurations
• Ensure the integrity of client information maintained in the database systems
• Update and manage Excel spreadsheets
• Deal with external and internal queries in a professional, client-orientated manner
• Perform bookings (Purchase Order processing) and booking reconciliation
• Perform quality assurance (QA) self-checks and peer-checks
• Develop skills and subject matter expertise to successfully perform quality assurance and begin to identify areas for improvement
• Seek counsel and guidance from more senior Sales Support staff and management, as needed
• Prioritize tasks to meet deadlines, paying attention to details
• Able to handle medium to high priority escalation items, while escalating most complex items to management for review and consideration
• Effectively maintain and improve Knowledge Base Tool
• Effectively identify and call out operational risks to management for review and consideration
• Understand and participate in KMIP (Know, Measure, Improve, Perfect) methodology in daily activities, as relevant to role
• Other duties, as assigned

You Have/Are

• Local Malaysian
• Graduates with a Diploma/Degree, up to 1-2 years of relevant working experience preferred
• Fresh graduates are encouraged to apply
• Intermediate to moderate knowledge in Microsoft Office suite (Word, Excel, PowerPoint)
• Strong attention to detail
• Possess effective verbal and written communication skills
• Handle confidential information with complete integrity
• Proven success in administrative tasks, organization of work materials, prioritization, and adherence to deadlines
• Global mindset and the willingness to support strategic deals across the entire company
• Practical and business-minded approach to contract negotiation
• Ability to quickly gain expertise with new tools and the agility to adopt new systems that replace the old
• Ability to identify, analyze, problem-solve, and begin to recommend corrective action for moderately complex issues
• Ability to balance an appropriate level of risk for achievement of the company’s strategic objectives with protection of the company’s legal and corporate interests
• Ability to prioritize, adapt and work with cross-functional teams in a dynamic global work environment under limited supervision
• Ability to focus on customer needs and communicate with higher level staff, as needed
• Ability to follow scripts and/or processes according to contractual agreements
• Ability to multi-task, prioritize, and manage time effectively
• Ability to follow established procedures and practices
• Out-of-the-box thinker with creative ideas for solving complex problems

Our Benefits and Perks

• Group Term Life Insurance
• Group Health Insurance with coverage for dependents
• Flexi-benefit (Dental, vision, gym, broadband internet, birthday, maternity, healthcare screening, language classes)
• Employee Assistance Program
• Rewards and Recognition Program
• Learning and Development Program
• Fun & Diversity Employee Engagement

Accommodation and Diversity

We have always been and will always be committed to the principle that everyone at Concentrix, regardless of who they are, where they hail from, the color of their skin, who they worship, or who they love, has equal opportunity, with policies and values which codify this, across all the countries where we are based. All qualified applicants will be considered without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin or disability.

Other Information

• 5 days work week (Mon-Fri, 4pm-1am)
• KL Office is located at Wisma, 1, Jalan Kiara, Mont Kiara, 50480 Kuala Lumpur

If this sounds like an interesting opportunity, hit apply!

• Only shortlisted candidates will be contacted

Location:

MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan Kiara

Language Requirements:

English (Required)

Time Type:

Full time

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