Automation & Digitalization Ops Specialist

CelcomDigi


Date: 3 weeks ago
City: Subang Jaya
Contract type: Full time
Role Summary

The Automation and Transformation Specialist is responsible for leading strategic retail automation projects across various channels. This role involves spearheading solution development, providing expert guidance, identifying opportunities for automation, researching, evaluating, and recommending best-in-class automation technologies, and developing comprehensive training plans for store personnel on new automated processes.

Responsibilities

  • Lead the strategic projects for retail automation across the channel, including customer touchpoints, inventory management, back-office processes, and beyond.
  • Spearhead solution development and implementation.
  • Provide expert guidance and serve as a trusted advisor, sharing knowledge and expertise to empower teams and drive successful adoption.
  • Identify opportunities for automation across our retail channel.
  • Lead the implementation of transformation solutions, ensuring seamless integration with existing systems.
  • Develop and conduct comprehensive training plans for store personnel on new automated processes.
  • Analyze data and track key performance indicators (KPIs) to measure the effectiveness of post-automation initiatives.
  • Partner with cross-functional teams (IT, Operations, Marketing) to ensure alignment and successful execution.

Requirements

  • Minimum degree holder with 8 years of experience in retail operations
  • preferably within the telecommunications industry.
  • Proven track record of successfully implementing automation solutions in a retail environment.
  • Strong understanding of retail technology trends and emerging automation solutions (e.g.
  • AI
  • chatbots
  • self-service kiosks).
  • Experience working within fields of retail and/or planning.
  • Any experience in change/transformation or cross divisional collaboration is a bonus.
  • Familiarity with agile project management methodologies.

Next Steps

Thank you for taking the first step towards joining our team at CelcomDigi! After submitting your application, our Talent Acquisition team will review your CV and reach out to shortlisted candidates to guide you through the next steps, including a pre-screening conversation, interviews and or assessments.

At CelcomDigi, we aspire to be Malaysia’s leading telco-tech company — the nation’s digital growth engine — powering transformation through 5G, AI, and innovation that impacts over 20 million customers. Here, your role goes beyond work. It’s about enabling businesses to thrive, connecting communities, and advancing society, as we build a brand rooted in trust, reliability and customer excellence. Aligned with our employer value proposition, Grow with Purpose. Build with Trust, you’ll have the opportunity to innovate responsibly and create digital solutions that truly make a difference. If you're driven, future focused, and ready to be part of something bigger, we want you on our team.

Let’s advance and inspire Malaysia together! #WeAreCelcomDigi

Follow CelcomDigi on LinkedIn and vote for us as Malaysia’s Most Preferred Employer at the GRADUAN Brand Awards.

CelcomDigi is an equal opportunity employer, and committed to promote employment practices that are transparent, objective and fair.

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Controllership Team Lead

Accenture Southeast Asia, Subang Jaya
1 week ago
About The RoleWhat you need to know:Responsible for timely and accurate reporting requirementsManaging a team and provide accounting guidance/support to finance teams, as required.Review financial reconciliations to ensure accuracy and completeness of financial data.Prepare financial statements, ensuring compliance with relevant accounting standards and regulations.Assist in the annual audit process, including liaising with external auditorsAssist in tax preparation and filing.Support the...

Supply Chain Delivery Associate Manager

Accenture Southeast Asia, Subang Jaya
1 week ago
Roles and responsibilities:Interaction is with senior management levels at a client and/or within Accenture, involving negotiating or influencing on significant mattersIndividual manages team of 50-100 headcounts and/or work efforts at a client or within AccentureTo ensure delivery of an optimal end to end Supply plan for the assigned DRBU / Category considering cash, cost and service levers. Scenario workflow orchestration...

SAP SD & WM Consultant

CelcomDigi, Subang Jaya
1 week ago
Job DescriptionFocused on designing, implementing, and maintaining the Sales and Distribution (SD) & Warehouse Management (WM) (project mode & support mode). module within the SAP ERP system, managing all aspects of a company's sales process including customer orders, pricing, billing, delivery, and post-sales activities, ensuring smooth customer order fulfillment within the SAP platform.ResponsibilitiesInvolved in cross SAP / S4HANA modules integration...