Automotive Service Advisor - Based in Klang ( MN Automart Sdn Bhd. )

Menang Nusantara Sdn Bhd

Date: 13 hours ago

City: Klang

Contract type: Full time

Responsibilities & Requirements

Print detailed Service Order (SO) using standard Task List.
To obtain signature from customer for the approval of all jobs to be done.
Prepare cash repair estimate/quotation for accident damage.
Advise customers concerning vehicle maintenance, accessories, and technical problems upon delivery of car.
Explain warranty and goodwill policy to customer.
Follow up progress of repairs in conjunction with workshop controller and if repairs require additional time and/or costing, the SA should advise the customer.
Obtain customer's approval for repairs beyond the agreed estimate
Inspect work and if necessary, arrange a road test with Technical Advisor after completion of work.
Return vehicle to customer and if possible, handle all complaints if customer is not satisfied with job done.
To brief superior on difficult complaints that can't be handled by you before bringing the customers to your superior's attention.
To handle telephone enquiries and call customer after 3 days from the date of repair.
To promote workshop products i.e. parts and accessories. To obtain and update customer and vehicle particulars in the SAP.
To generate warranty, claim via SAP (B001).
To generate invoice via SAP.
Any other duties assigned by the Service Manager.
Prepare to work extra time, with responsible notice as requested by the mgmt.
Other duties as specified by the Branch Head/ Executive/ Tech. Advisor

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