(Bahasa/English) Customer Service Executive

Agensi Pekerjaan JobScoper Sdn. Bhd.


Date: 3 weeks ago
City: Petaling Jaya
Salary: MYR 2,000 - MYR 2,900 per month
Contract type: Full time
Job Responsibility

  • Answer and Make Calls Professionally â Manage inbound and outbound calls in a courteous and efficient manner.
  • Deliver Effective Solutions â Respond to customer queries with accurate and timely resolutions.
  • Uphold Service Excellence â Strive to exceed customer expectations through high-quality service and support.
  • Maintain Service Standards â Comply with company protocols and service guidelines at all times.
  • Handle High Call Volumes â Stay calm and focused while managing a large number of customer interactions.
  • Address Concerns Promptly â Investigate and resolve customer complaints, providing timely follow-up to ensure satisfaction.
  • Document Interactions â Keep detailed and accurate records of all customer communications, account updates, and relevant documentation.
  • Follow Protocols â Adhere to all internal communication processes, procedures, and company policies.

Job Requirements

  • Fresh Talent Welcome â Open to SPM, Diploma, or Degree holders, including fresh graduates.
  • Bilingual Proficiency â Must be able to communicate effectively in both Mandarin and English, written and spoken.
  • Customer-Focused Attitude â Previous experience in customer service is an advantage but not a requirement.
  • Tech-Savvy â Basic knowledge of Microsoft Excel, Word, and general computer applications.
  • Excellent Communicator â Strong interpersonal and communication skills are essential.
  • Flexible Schedule â Willing to work on rotational shifts, including weekends or public holidays if required.
  • Stable Workweek â 5-day work week with scheduled off days.

Job Benefits

  • Annual Leave & Medical Leave â For a balanced work-life.
  • Comprehensive Training Provided â Learn and grow with us.
  • KWSP & SOCSO Contributions â Full statutory benefits included.
  • Convenient Location â Walking distance from LRT Ara Damansara Station.

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

ENGR STAFF, EXTERNAL MANUFACTURING_TL

onsemi, Petaling Jaya
16 hours ago
Job DescriptionReporting to Senior Manager Assembly Engineering Transfer/NPI as technical lead to NPI and transfer programs with focus on technical readiness, schedule attainment, early quality risk mitigation and supply disruption. May include process technology introduction and enhancements to meet challenging market demand.ResponsibilitiesKey responsibilities Assembly engagement for transfer and NPI/NPD activities in external manufacturing sites. Provide process engineering support to external...

Senior Manager Clinical Trial PMO

Johnson & Johnson Innovative Medicine, Petaling Jaya
1 day ago
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions...

Senior Services Architect

NTT DATA, Inc., Petaling Jaya
1 day ago
Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.Your day at NTT DATAAs a Senior...