(Bahasa/English) Customer Service Executive

Agensi Pekerjaan JobScoper Sdn. Bhd.


Date: 8 hours ago
City: Petaling Jaya
Salary: MYR 2,000 - MYR 2,900 per month
Contract type: Full time
Job Responsibility

  • Answer and Make Calls Professionally â Manage inbound and outbound calls in a courteous and efficient manner.
  • Deliver Effective Solutions â Respond to customer queries with accurate and timely resolutions.
  • Uphold Service Excellence â Strive to exceed customer expectations through high-quality service and support.
  • Maintain Service Standards â Comply with company protocols and service guidelines at all times.
  • Handle High Call Volumes â Stay calm and focused while managing a large number of customer interactions.
  • Address Concerns Promptly â Investigate and resolve customer complaints, providing timely follow-up to ensure satisfaction.
  • Document Interactions â Keep detailed and accurate records of all customer communications, account updates, and relevant documentation.
  • Follow Protocols â Adhere to all internal communication processes, procedures, and company policies.

Job Requirements

  • Fresh Talent Welcome â Open to SPM, Diploma, or Degree holders, including fresh graduates.
  • Bilingual Proficiency â Must be able to communicate effectively in both Mandarin and English, written and spoken.
  • Customer-Focused Attitude â Previous experience in customer service is an advantage but not a requirement.
  • Tech-Savvy â Basic knowledge of Microsoft Excel, Word, and general computer applications.
  • Excellent Communicator â Strong interpersonal and communication skills are essential.
  • Flexible Schedule â Willing to work on rotational shifts, including weekends or public holidays if required.
  • Stable Workweek â 5-day work week with scheduled off days.

Job Benefits

  • Annual Leave & Medical Leave â For a balanced work-life.
  • Comprehensive Training Provided â Learn and grow with us.
  • KWSP & SOCSO Contributions â Full statutory benefits included.
  • Convenient Location â Walking distance from LRT Ara Damansara Station.

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