Banking Operations Team Lead

Get to know the team

Life at SSC Digibank – As one of the bank license applicants, Grab Digibank wants to revolutionise banking for Southeast Asia’s everyday consumers and entrepreneurs. We are looking for driven individuals who want to be part of this revolution and to pioneer the next generation of banking.

Get to know the role

We are living in exciting times. Technology is reshaping how we live and we want to use it to redefine how financial services are offered. Together, we have big dreams to unlock and financial inclusion for people in our region is just one. We want to build a digital bank with the right foundation - using data, technology and trust to solve problems and serve customers.

We are looking for a Banking Operations Team Lead, Shared Service Center. He/she will be responsible for managing the teams handling the day-to-day processes related to banking operations, onboarding, AML & Sanction controls and fraud operations.

Duties And Responsibilities

• Provide oversight of the teams in day-to-day operational activities in banking operations, onboarding, AML & Sanction controls and fraud operations
• Provide quality coaching for the teams
• Ensure all assigned cases are processed in accordance to operational manual and standard operating procedures and within established SLAs.
• Ensure processes are performed in compliance with the Bank’s standards and regulatory requirements
• Collaborate with regional operations of Grab DigiBank and any other relevant teams in the region to review new, existing or potential operational processes, complaints and queries and ensure they are reviewed, resolved and implemented.
• Regularly identify pain points and review operational insights of the process and work closely with the regional operations of digital bank to recommend/drive enhancements where possible
• Ensure all errors/incidents are appropriately escalated and documented.
  
  

The Must-Haves

• Diploma or university degree
• At least 8 years of relevant banking experience in banking operations/onboarding/AML & sanction controls/fraud operations
• At least 5 years of relevant experience in managing a few teams
• Able to work independently and in a team
• Hardworking, self-driven, highly motivated and meticulous individual
• Possess strong leadership with excellent communication, analytical, and problem solving skills
• Being agile and able to work in a fast-changing environment, while possessing a positive attitude and can-do spirit