Basic Rm3100-Mandarin Speaker-Technical Support Executive@ Ara Damansara!!!

GLOBAL OUTSOURCING GROUP


Date: 3 weeks ago
City: Petaling Jaya
Contract type: Full time
Job Responsibility

You are responsible in,Â

  • Address and resolve technical issues related to telecom services, including connectivity problems, device malfunctions, and service interruptions, through inbound calls, emails, and live chat.
  • Use tools and methods to identify and solve technical problems quickly and accurately to keep services running smoothly.
  • Collaborate with other technical teams to resolve more complicated issues that you canât fix on your own.
  • Maintain and update helpful documents, like troubleshooting guides and issue logs, to support problem-solving and share knowledge.
  • Monitor how well the technical services are performing and create reports for management to help improve service quality

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Job Requirements

RequirementÂ

  • Possess at least a SPM and above. Fresh graduate is welcome to apply
  • Fluent in speaking and writing Mandarin
  • Available to work in rotational shift (9 Hour including 1 Hour break) between 7am till 3 am.
  • 5 working days and 2 rotational off days including working weekdays or public holidays.
  • Passionate on customer experience related tasks
  • Able to work in a fast-paced environment
  • Strong ability to multitask, prioritize and manage time effectively
  • You are required to work on site at Ara Damansara Office
  • Available to start work on 16 October 2024

Job Benefits

  • Salary Package:RM3100Â + NIGHT SHIFT ALLOWANCE UP TO RM400+ KPI ALLOWANCE UP TO RM 500
  • EPF + SOCSO IS PROVIDED
  • 14 MEDICAL LEAVE & 12Â ANNUAL LEAVE IS PROVIDED
  • 1 month paid training is provided.
  • Location: Nearby LRT Ara Damansara and 10 minutes walking distances

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