Billing and Collection Specialist

Would you like to join a global, growing company that innovates for a more sustainable tomorrow? UPM could be the team for you. We are frontrunners in developing renewable alternatives to fossil-based materials. Besides enabling both businesses and consumers make more sustainable choices, we strive to create a positive UPM experience for all our employees around the world. We live by our values – trust and be trusted, achieve together, renew with courage. Together we can renew the everyday, for a future beyond fossils!

Learn more about us as a workplace upm.com/careers

We are now looking for a Billing and Collection Specialist. This position will be located in Johor Bahru, Malaysia.

Greetings from your future manager

We’re a collaborative team that values accuracy, teamwork, and continuous improvement. We’re looking for someone who is detail oriented, enjoys challenges, and takes initiative. If you’re eager to grow your expertise in dynamic environment, and be part of a team that drives positive change, this role is perfect fit for you. Keranjit Kaur Nasarta Singh, Team Leader, Billing

What You Will Do

• Billing & Invoicing: Prepare and issue accurate invoices, billing documents, rebates, and customer claim credits in a timely manner, ensuring compliance with SLAs
• Accounts Receivable & Collections: Manage receivables, perform aging analysis, proactively follow up on overdue accounts, and maintain clean balances for effective customer account management
• Order & Credit Support: Support order block and release activities and collaborate with the credit team on customer assessments and risk management
• Compliance & Controls: Ensure adherence to internal controls, best practices, and proper procedures in billing and collection processes
• System & Process Management: Monitor and resolve system errors, work with IT, participate in system testing and feature implementations, and maintain SOPs and documentation
• Cross-Functional Collaboration: Partner with internal stakeholders and external customers to resolve issues and support UPM projects across APAC
• Process Improvement: Contribute to Lead to Cash process initiatives, share ideas, and drive efficiencies in billing, collection, and related tools
• Ad-hoc Responsibilities: Perform any additional tasks assigned by the team lead or manager to support business objectives
  
  

Who You Are

• You have a bachelor’s degree or professional qualification in Finance, Accounting, or related field
• You have minimum 3 years’ experience in billing, collections, or accounts receivable in a multinational environment (APAC experience preferred)
• You have strong knowledge of end-to-end Order to Cash processes
• You have proficiency in ERP/accounting systems and MS Office
• You have fluent verbal and written English skills; additional language skills (eg: Hindi) are an advantage
• You possess strong communication, negotiation, and problem-solving skills, with the ability to work independently, take initiative, and consistently meet deadlines
• You are a team player with a collaborative mindset and adaptability in a dynamic environment
• You are able to work on Malaysia public holidays
  
  

This Is What We Offer For You

• A meaningful job – We have an inspiring purpose ‘We create a future beyond fossils. Our work is impactful and transformative.
• A caring community – Our community is built on great team spirit and shared commitment. We care about each other and the well-being of our colleagues. We support the work-life balance of all our employees.
• Development opportunities – We offer you great opportunities to learn and grow throughout your career. We are an international, multi-business organization offering plenty of avenues for personal growth.
• Responsible employer - Sustainability is at the core of everything we do. We are committed to ambitious, science-based sustainability targets in all areas from climate change to biodiversity. We foster diversity and inclusivity, offering a work environment in which everyone can be themselves.
  
  

Additional Information

For support with submitting your application, please contact the HR Service Center at [email protected]