(BM&Eng) Customer Service - Airlines (Fresh Graduates Are Welcome)

Agensi Pekerjaan JobScoper Sdn. Bhd.


Date: 12 hours ago
City: Petaling Jaya
Contract type: Full time
Job Responsibility

  • To efficiently handle inbound and outbound customer call inquiries.
  • To provide fast and timely solutions to all customer related problems.
  • To ensure customer satisfaction by providing excellent Customer Services.
  • To be constantly guided by company's service standards.
  • Effectively manage large numbers of incoming calls.
  • Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
  • Keep records of customer interactions, process customer accounts and file documents.
  • Follow communication procedures, guidelines and policies.

Job Requirements

  • Fresh graduates are encouraged to apply.
  • Min SPM
  • Can speak and read in Bahasa & English.
  • Previous working experience in customer service, or customer service related field is an added advantage but not essential.
  • Possess good telephone etiquette with a smiley voice.
  • Knowledge in handling basic computer (Microsoft Excel/Word etc).
  • Good communication and interpersonal skills.
  • Ability to multi-task, priorities and manage time effectively.

Job Benefits

  • 5 working days in a week
  • Rest & relax area
  • Quarterly staff recognition and appreciation
  • High OT allowances
  • We provide free shuttle service for Ara Damansara LRT station based on selected schedule.

Career Prospect

  • Travel Centre Consultant > Team Leader > Senior Team Leader > Assistant Manager > Manager > Senior Manager.
  • IJP â Internal job program. Opportunity to transfer within the company after 1 year if there is a suitable position available and staff passes the interview session.

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