Branch Manager (Nationwide)
AFFIN Group
Date: 2 weeks ago
City: Alor Setar
Contract type: Full time
Create the future with Affin! You too can make a difference.
We continuously innovate to transform our financial services landscape - making banking better and easier. Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. You too can make a difference.
Job Purpose
The role is responsible to lead, drive and inspire a high-performing team to deliver strong business results, uphold service excellence, and ensure compliance across all branch operations. This role demands strategic leadership, operational discipline, and a passion for people development.
Job Responsibilities
Sales & Business Growth
We continuously innovate to transform our financial services landscape - making banking better and easier. Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. You too can make a difference.
Job Purpose
The role is responsible to lead, drive and inspire a high-performing team to deliver strong business results, uphold service excellence, and ensure compliance across all branch operations. This role demands strategic leadership, operational discipline, and a passion for people development.
Job Responsibilities
Sales & Business Growth
- Lead and drive overall branch sales across key products: Deposits, Investments, Loans (ASBF, Smart Money, Education Loans), Bancassurance, Banca Takaful, Credit Cards, and Business Referrals.
- Develop strategies and monitor performance to meet and exceed monthly and annual sales targets.
- Lead day-to-day branch operations in strict adherence to Bank policies, BNM guidelines, and regulatory requirements.
- Ensure staff compliance with internal controls, SOPs, Branch Manual, and all statutory obligations.
- Maintain strong audit outcomes by proactively resolving findings and ensuring timely report submissions.
- Serve in key oversight roles, including BCM Coordinator (Business Continuity & Call Tree Exercises), BUCO Representative, Complaint Liaison Officer (CLO) and OSHA Coordinator.
- Foster a strong culture of compliance through ongoing coaching, reminders, and proactive risk awareness.
- Ensure efficient, high-quality customer service in line with SLA standards.
- Address and resolve customer complaints promptly and professionally.
- Ensure service accuracy and timely response to CCQ and feedback.
- Minimum 5 years’ experience in retail banking, with at least 2 years in a branch leadership or supervisory role.
- Strong knowledge of banking products (loans, deposits, investments, insurance) and regulatory/compliance frameworks (BNM, AML/CFT, etc.).
- Proven ability to drive sales performance, manage branch operations, and lead cross-functional teams effectively.
- Excellent interpersonal and communication skills, with strong customer service orientation.
- Analytical and detail-oriented, with sound decision-making skills and ability to manage risk and compliance matter
- Candidates currently holding roles such as Sales Team Lead, Sales Manager, or Senior Relationship Manager are strongly encouraged to apply.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
PHYSIOTHERAPIST
Putra Medical Centre,
Alor Setar
2 weeks ago
Job ResponsibilitiesTo treat patients with physical difficulties resulting from illness, injury, disability or aging.To treat people of all ages including children, the elderly, stroke patients and people with sports injuries.To promote patient’s health and well being, and assist the rehabilitation process by developing and restoring body systems, in particular the neuromuscular, musculoskeletal, cardiovascular and nursing care service.To devise and review...
Sales Executive Business Development
Carsome - Penang (Perai) Inspection Centre,
Alor Setar
MYR 1,700
-
MYR 2,000
per month
2 weeks ago
Job ResponsibilityDay to dayÂAble to work in a high energy sales environment where you will work as a team to meet goals.Attend to walk-in and website customers inquiry.Use your knowledge of CARSOME inventory to assist customers in finding a vehicle that meets their needs.Guide customers every step of the way, from sale or appraisal to test drives and arranging financing...
EKSEKUTIF PERHUBUNGAN AWAM / PEMASARAN
Putra Medical Centre,
Alor Setar
3 weeks ago
Pemegang Diploma/Ijazah dalam mana-mana bidang berkaitan Sekurang-kurangnya 1 tahun pengalaman dalam jawatan berkaitan Kemahiran komunikasi bertulis dan lisan yang sangat baik Pengurusan projek yang kukuh dan kemahiran organisasi Kemahiran dalam alat dan platform pemasaran digital Keupayaan untuk bekerja secara bebas dan sebagai sebahagian daripada pasukanInterested candidates please submit your application through Jobstore