Branch Manager (Nationwide)
AFFIN Group
Date: 2 weeks ago
City: Skudai
Contract type: Full time
Create the future with Affin! You too can make a difference.
We continuously innovate to transform our financial services landscape - making banking better and easier. Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. You too can make a difference.
Job Purpose
The role is responsible to lead, drive and inspire a high-performing team to deliver strong business results, uphold service excellence, and ensure compliance across all branch operations. This role demands strategic leadership, operational discipline, and a passion for people development.
Job Responsibilities
Sales & Business Growth
We continuously innovate to transform our financial services landscape - making banking better and easier. Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. You too can make a difference.
Job Purpose
The role is responsible to lead, drive and inspire a high-performing team to deliver strong business results, uphold service excellence, and ensure compliance across all branch operations. This role demands strategic leadership, operational discipline, and a passion for people development.
Job Responsibilities
Sales & Business Growth
- Lead and drive overall branch sales across key products: Deposits, Investments, Loans (ASBF, Smart Money, Education Loans), Bancassurance, Banca Takaful, Credit Cards, and Business Referrals.
- Develop strategies and monitor performance to meet and exceed monthly and annual sales targets.
- Lead day-to-day branch operations in strict adherence to Bank policies, BNM guidelines, and regulatory requirements.
- Ensure staff compliance with internal controls, SOPs, Branch Manual, and all statutory obligations.
- Maintain strong audit outcomes by proactively resolving findings and ensuring timely report submissions.
- Serve in key oversight roles, including BCM Coordinator (Business Continuity & Call Tree Exercises), BUCO Representative, Complaint Liaison Officer (CLO) and OSHA Coordinator.
- Foster a strong culture of compliance through ongoing coaching, reminders, and proactive risk awareness.
- Ensure efficient, high-quality customer service in line with SLA standards.
- Address and resolve customer complaints promptly and professionally.
- Ensure service accuracy and timely response to CCQ and feedback.
- Minimum 5 years’ experience in retail banking, with at least 2 years in a branch leadership or supervisory role.
- Strong knowledge of banking products (loans, deposits, investments, insurance) and regulatory/compliance frameworks (BNM, AML/CFT, etc.).
- Proven ability to drive sales performance, manage branch operations, and lead cross-functional teams effectively.
- Excellent interpersonal and communication skills, with strong customer service orientation.
- Analytical and detail-oriented, with sound decision-making skills and ability to manage risk and compliance matter
- Candidates currently holding roles such as Sales Team Lead, Sales Manager, or Senior Relationship Manager are strongly encouraged to apply.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
English Teacher for English Language Centre
Touch English Education Group,
Skudai
MYR 3,000
-
MYR 3,600
per month
5 days ago
Job ResponsibilityWhat You Will DoConducting offline and online English classes for adult learners of diverse levels and agesProvide an active, interactive, and dynamic environment to sustain the studentsâ interest in learningPossess good work ethics and fulfill professional obligations through effective and efficient work habitsFulfill monthly KRA performance requirementsProduce educational videos and assist in activitiesAttentively monitor student progress in an interactive...
Material Handler 4
Rapiscan Systems,
Skudai
1 week ago
Responsibilities Daily Morning Meeting with Operation Manager to discuss the crating plan for the day. To cordinate & chase the crrater to crate the M/C as per conainer movement To check & re-shuffle the crater as per crating load & circumstances. To check & update the heavy equipment reqd. for stuffing & used by crater. To check & keep both...
Maintenance Technician
Rapiscan Systems,
Skudai
3 weeks ago
ResponsibilitiesResponsible for the completion of all maintenance service requests as assigned.Complete make-ready process of vacant apartments as directed by the Facility OfficerWork within expense limits established.Maintain inventory controls for cost effective operations.Schedule and complete the "Preventative Maintenance Program".Coordinate special projects as directed by the Facility Officer.Assist in monitoring all work being performed by outside contractors.Responsible for 24-hour emergency maintenance service...