Business Banking Operations - MGR

Who We Are

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.

We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

Your Opportunity Starts Here.

Responsibilities

• Process customers’ online application for onboarding SME customers according to bank guidelines.
• Perform data entry and data verification for onboarding applications.
• Make outbound calls to obtain additional information from customer.
• Handling customer and internal stakeholders’ enquiries.
• Ensure adherence to the bank policies, regulatory risks and compliance matters.
• Support digital initiatives.
• To liaise with various stakeholders (i.e. Sales personnel, Compliance officers, etc.) regarding relevant daily job functions.
• Any other assignments that may be assigned from time to time.
  
  

Requirements

• Preferably with at least 3 years of operational support/call centre/ customer service experience in banking industry.
• Good communication and negotiation skills.
• Proficient in English, Malay, and/or Chinese language; additional languages will be an added advantage.
• Familiar with Microsoft Excel, Word, PowerPoint, Access etc.
• Committed in completing assignment within deadline, strong interpersonal and communication (oral and written) skills and team oriented.
• Able to manage administrative duties, ad-hoc assignment and any duties that may be assigned from time to time.
• Able to work independently, self-driven with minimum supervision.
• Result oriented, great sense of responsibility and team player.
• High integrity and practices OCBC core values.
• Committed to service excellence and quality in area of work.
• Fresh graduates are encouraged to apply
  
  

What We Offer

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.