Business Development Executive

PRINCIPAL DUTIES & RESPONSIBILITIES:

Sales Development

• Monitor and supervise agency strategic action plans on KPIs.
• Attend to any agency doubts, concerns and problem faced by agency members and to provide solution to overcome the problem.
• Provide guidance and counseling to agency members violating Company/ Industry/Regulatory guidelines and to implement the prescribed guidelines among agency members.
• Provide additional motivation for agency members to raise agency morale.
• Organized and support all company’s functions.
• Continuously encourage agency members to focus on recruiting new agents.
• Encourage Agency Leaders to train-up agents for promotion to be future leaders.

Customer Service Development

• Participate in all identified core-customer service programs to update of product and system knowledge.
• Work closely with and support branch staff in identifying root causes/trends of customer service issues and coming up with solution to resolve it.

People Development

• Implement Core-Program to encourage new agents to do well and retain them in our Company.
• Ensure that training rooms, training centers and other training facilities & equipment in the respective region are accurately maintained in tip top condition.
• Provide quality training and supporting services to the agency force to upgrade one’s skill and performance.

Communication & Organization Development

• Provide a formal platform to disseminate information and receive feedback from agency members during agency meetings.
• Assist and support all launches and events.
• Communicate and motivate by promoting Agency, Regional or PAMB’s challenges, incentives and contest to the Agency.
• Organize and implement formal platform for interaction of agency members and building teamwork through group meetings and gatherings.
• Submit weekly planning and monthly reports.

JOB SPECIFICATION:

Qualifications:

• Degree / Diploma in any discipline.

Experience:

• Minimum 3 years working experience in business development, marketing or sales.
• Experience in agency development will be an added advantage.

Knowledge:

• Good interpersonal and communications skills.
• A self-starter with pleasant personality and service-oriented work perspective.
• Must be self-motivated with the ability to work under minimum supervision.