Business Process Optimization Manager

Summary:

Responsible for analyzing, designing, and implementing business process optimization to enhance efficiency, reduce costs and improve overall performance. This role involves collaborating with various departments to identify areas for improvement and drive strategic initiatives. Key responsibilities:

• Analyze current processes & perform data analysis
• Develop business process optimization strategies
• Stakeholder collaboration and support in change management

Responsibilities:

1. Analyze current processes & perform data analysis

• Evaluate existing business processes to identify areas for optimization / improvements
• Collect and analyze data to evaluate & make data-driven decisions
• Measure the effectiveness of process improvements
• Research best practices and industry trends

2. Develop business process optimization strategies

• Design and implement strategies to optimize processes, reduce costs and improve quality
• Apply appropriate methodologies ie. Lean, Six Sigma or Kaizen
• Develop a detailed action plan
• Perform regular review and carry out continuous improvement
• Create a repository of best practices and lessons learned to share across the organization

3. Stakeholder collaboration and support in change management

• Take collaborative approach in engaging stakeholders to gain insights and foster buy-in
• Establish channels for continuous feedback from stakeholders to refine and adjust strategies needed
• Collaborate with stakeholders in implementing change management & helping stakeholders adapt to new ways of working

Requirements:

• Bachelor’s or Master’s Degree holder or Holder of Professional Qualification in Insurance
• Lean Six Sigma Green Belt or above certification preferred
• 5 to 8 years in process improvement, business analysis, project management or a related role, preferably in Insurance industry
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Proficiency in process mapping and data analysis tools
• Ability to manage multiple projects simultaneously
• Strong leadership and team management abilities
• Effective organizational and time management skills