Business Support Specialist

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Pall Corporation, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

As a global leader in high-tech filtration, separation, and purification, Pall Corporation thrives on helping our customers solve their toughest challenges. Our products serve diverse, global customer needs across a wide range of applications to advance health, safety and environmentally responsible technologies. From airplane engines to hydraulic systems, scotch to smartphones, OLED screens to paper—everyday Pall is there, helping protect critical operating assets, improve product quality, minimize emissions and waste, and safeguard health. For the exponentially curious, Pall is a place where you can thrive and amplify your impact on the world. Find what drives you on a team with a more than 75-year history of discovery, determination, and innovation.

Learn about the Danaher Business System which makes everything possible.

The Business Support Specialist is responsible for direct communication with the customer, sales, finance and various departments within the business to support end to end customer master process, service order and portal management. In this role you can grow into a subject matter expert whilst improving your knowledge of international business.

This position reports to the Customer Service Manager and is part of KL ComOps team located in Petaling Jaya and will be an on-site role.

In this role, you will have the opportunity to:

• Manage customer queries from order entry (service order) to product delivery to attain customer and stakeholder satisfaction within the guidelines
• Handle customer's complaints and disputes
• Collaborate and communicate across functional teams such as sales, finance, distribution, and manufacturing to support customer requirements
• Gain and apply foundational knowledge of compliance and commercial operations
  
  

The essential requirements of the job include:

• Computer literacy and foundational Microsoft Office skills
• Clear verbal and written communication skills in English, organization skills, ability to prioritize, and customer centric mindset.
• Data entry and management of sales incentive payment information, order information, customer complaints, and returns. Collaborate across functional teams such as sales, shipping, engineering, etc. to support customer requirements and ensure order compliance with company policy and external and/or legal requirements.
  
  

It would be a plus if you also possess previous experience in:

• ERP knowledge with SAP in order management, customer master or any portals such ARIBA, Tungsten or E-commerce.
• Experience working with Sales and Marketing team ensuring accurate and timely processing of incentive payouts, working with accounting and other relevant departments.
• Professional diploma/degree, or equivalent years of experience
  
  

Pall Corporation, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.