Call Centre Agent (Travel Service)

Sinergia Talents Sdn Bhd


Date: 3 weeks ago
City: Petaling Jaya
Contract type: Contractor
Job Overview

This role involves handling both inbound and outbound customer/client calls, ensuring excellent service delivery for travelers within Malaysia and Singapore.

Key Responsibilities

  • Handle inbound and outbound calls from customers and clients in a professional and courteous manner.
  • Provide accurate information, assistance, and solutions to customer inquiries related to travel services.
  • Manage and resolve customer complaints or issues efficiently.
  • Accurately record customer interactions and update relevant systems.
  • Ensure high-quality service standards and maintain customer satisfaction.
  • Work on rotational shifts, including nights, weekends, and public holidays.


Requirements

  • Excellent command of English (spoken and conversational) required to handle both local and foreign customers.
  • Minimum 6 months to 1 year experience in Customer Service or Call Centre (mandatory).
  • Education: SPM and above.
  • Candidates from insurance or travel industries are an advantage (training provided).
  • Must be comfortable working in a shift-based schedule.
  • Strong communication skills, problem-solving ability, and customer-first mindset.

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