Call Centre Agent (Travel Service)
Sinergia Talents Sdn Bhd
Date: 3 weeks ago
City: Petaling Jaya
Contract type: Contractor
Job Overview
This role involves handling both inbound and outbound customer/client calls, ensuring excellent service delivery for travelers within Malaysia and Singapore.
Key Responsibilities
This role involves handling both inbound and outbound customer/client calls, ensuring excellent service delivery for travelers within Malaysia and Singapore.
Key Responsibilities
- Handle inbound and outbound calls from customers and clients in a professional and courteous manner.
- Provide accurate information, assistance, and solutions to customer inquiries related to travel services.
- Manage and resolve customer complaints or issues efficiently.
- Accurately record customer interactions and update relevant systems.
- Ensure high-quality service standards and maintain customer satisfaction.
- Work on rotational shifts, including nights, weekends, and public holidays.
- Excellent command of English (spoken and conversational) required to handle both local and foreign customers.
- Minimum 6 months to 1 year experience in Customer Service or Call Centre (mandatory).
- Education: SPM and above.
- Candidates from insurance or travel industries are an advantage (training provided).
- Must be comfortable working in a shift-based schedule.
- Strong communication skills, problem-solving ability, and customer-first mindset.
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