Cash Apps OTC Ops Associate (Mandarin & Cantonese speaking)

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services and Accenture Song—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 710,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.

Brief Description Of The Role

The Cash Apps Agent’s main responsibility is to post cash to outstanding invoices and undertake the reconciliation of a variety of currency account reconciliations, added to several specific accounting tasks from simple to medium transactions, as well as acting as support to the collections team.

RESPONSIBILITIES:

Responsible for applying payments based on payment remittances and instructions from the customer as well as in accordance with the DTP.

Resolving internal/external customer queries in a professional manner. Booking of other ad hoc journals Bank Charges, Interest, etc.

Participates in cross functional workstreams to resolve business process issues

Consistently share accurate information to all inter dependent groups, adhering to strict deadlines

Provides support to any queries from collectors and finance team may have for customer account reconciliation issues

Prepare month end reports, adhering to strict deadlines.

Adheres to WHT rules as outlined within DTP

Processes and manages reversals for various business units

Support ad-hoc audit requirements such as SOX audit, etc.

Accountable to perform the posting payments within SLA period and ensure any unapplied payments are addressed by month end within agreed tolerance limits with the client.

Handles customer refund request in timely manner.

QUALIFICATIONS & KEY SKILLS REQUIRED:

Bachelor's degree preferred

Preferred 1 year experience in Accounting Cash Applications

Responsibility and accuracy in the completion of received tasks

Ability to solve complex matters and work under pressure

Strong communication skills in both Mandarin and Cantonese.

Adaptable to learn new processes, concepts, and skills

Demonstrates the ability to work as part of a team

Able to work under time pressure, able to prioritize workload and meet strict deadlines.

Strong analytical and problem solving skills

Positive attitude and flexible, especially in the period of month/quarter/year-end closing

WORKING CONDITIONS:

Hybrid Work Arrangement