Chinese Speaking Analyst - Global Call Centre, Remote Work.
Hitachi Vantara
Date: 16 hours ago
City: Remote
Contract type: Full time
Remote

Our Company
We’re Hitachi Vantara, the data foundation trusted by the world’s innovators. Our resilient, high-performance data infrastructure means that customers – from banks to theme parks – can focus on achieving the incredible with data.
If you’ve seen the Las Vegas Sphere, you’ve seen just one example of how we empower businesses to automate, optimize, innovate – and wow their customers. Right now, we’re laying the foundation for our next wave of growth. We’re looking for people who love being part of a diverse, global team – and who get excited about making a real-world impact with data.
The team
Job Purpose: The GCC Professional is responsible for receiving and processing requests from customers, partners, engineers, and internal teams, in accordance with standard operating procedures (SOPs) using the knowledge base.
This is a critical role that will set lasting first impressions with our customers and our Partners, demonstrating the quality of support they expect from Hitachi Vantara at every interaction. These lasting impressions create loyalty and help drive future revenue.
Principal Accountabilities
About Us
We’re a global team of innovators. Together, we harness engineering excellence and passion for insight to co-create meaningful solutions to complex challenges. We turn organizations into data-driven leaders that can a make positive impact on their industries and society. If you believe that innovation can inspire the future, this is the place to fulfil your purpose and achieve your potential.
Championing diversity, equity, and inclusion
Diversity, equity, and inclusion (DEI) are integral to our culture and identity. Diverse thinking, a commitment to allyship, and a culture of empowerment help us achieve powerful results. We want you to be you, with all the ideas, lived experience, and fresh perspective that brings. We support your uniqueness and encourage people from all backgrounds to apply and realize their full potential as part of our team.
How We Look After You
We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We’re also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We’re always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you’ll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with.
We’re proud to say we’re an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.
We’re Hitachi Vantara, the data foundation trusted by the world’s innovators. Our resilient, high-performance data infrastructure means that customers – from banks to theme parks – can focus on achieving the incredible with data.
If you’ve seen the Las Vegas Sphere, you’ve seen just one example of how we empower businesses to automate, optimize, innovate – and wow their customers. Right now, we’re laying the foundation for our next wave of growth. We’re looking for people who love being part of a diverse, global team – and who get excited about making a real-world impact with data.
The team
Job Purpose: The GCC Professional is responsible for receiving and processing requests from customers, partners, engineers, and internal teams, in accordance with standard operating procedures (SOPs) using the knowledge base.
This is a critical role that will set lasting first impressions with our customers and our Partners, demonstrating the quality of support they expect from Hitachi Vantara at every interaction. These lasting impressions create loyalty and help drive future revenue.
Principal Accountabilities
- Handle incoming and outgoing calls from customers, partners, and engineers in the required languages. Specify languages relative to KL or Lisbon
- Create cases in Hitachi Vantara CRM (Salesforce) following SOPs through the knowledge base
- Manage calls/cases effectively from start to finish, obtaining updates and providing them to the relevant parties involved
- Achieve allocated administration tasks set daily, weekly, and/or monthly
- Follow established escalation procedures to transfer call/case/information to all levels of management and support groups
- Follow up Pass-Through Support cases to Hitachi Vantara Partners aligned to products where a Pass-Through support model is in place and manage through to case resolution and closure
- Provide first-line support for our support portal inquiries
- Available to work a 7x24 shift rotation as required
- Educated to degree level or equivalent experience in required languages
- Fluent command of spoken and written English; articulate with clear communication
- Strong and confident communicator in the required languages
- Team player able to work under pressure
- Ability to operate and produce quality work in a busy environment
- Experienced in call centre and customer service environments
- Professional telephone manner
- Computer literate with knowledge of software packages such as Microsoft Office and Outlook
- Experience working in call centres using call management systems
- Working knowledge of other applications such as Salesforce
- Experience in the culture of the spoken language
- Experience with any additional languages (not in the pre-requisite)
About Us
We’re a global team of innovators. Together, we harness engineering excellence and passion for insight to co-create meaningful solutions to complex challenges. We turn organizations into data-driven leaders that can a make positive impact on their industries and society. If you believe that innovation can inspire the future, this is the place to fulfil your purpose and achieve your potential.
Championing diversity, equity, and inclusion
Diversity, equity, and inclusion (DEI) are integral to our culture and identity. Diverse thinking, a commitment to allyship, and a culture of empowerment help us achieve powerful results. We want you to be you, with all the ideas, lived experience, and fresh perspective that brings. We support your uniqueness and encourage people from all backgrounds to apply and realize their full potential as part of our team.
How We Look After You
We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We’re also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We’re always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you’ll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with.
We’re proud to say we’re an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Freelance Writer
Armani Media Sdn Bhd,
Remote
1 week ago
Job Responsibility Research and write articles, features, interviews, and case studies focused on business-related topics.- Ensure content is original, fact-checked, and aligned with the magazineâs editorial guidelines and tone.- Contribute to the development of editorial calendars and content strategies.- Write for both print and digital platforms, adapting style and length as needed.- Edit and proofread your work to ensure accuracy,...

Internship - Finance / Accounting (6 months)
Agilent Technologies,
Remote
1 week ago
Job DescriptionAgilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek -- so they can do what they do best: improve the world around us. Information about Agilent is available at...

Enterprise Technical Support Advisor
Quest Software,
Remote
1 week ago
OverviewQuest is an award-winning IT management software provider offering a broad selection of solutions that solve some of the most common and most challenging IT problems. Since 1987, we’ve been reducing the time and money our customers spend on IT administration, so they can invest more on business innovation. With more than 100,000 customers in 100 countries, we emphasize innovation,...
