Claims Analyst, Marine, Asia
QBE Asia
Date: 1 week ago
City: Petaling Jaya
Contract type: Full time
Primary Details
Time Type: Full time
Worker Type: Employee
Providing delivery of claims services, determining proper policy coverage to conclude, investigate, evaluate and negotiate assigned cases. Ensuring customer satisfaction and equitable solution to claims in accordance with company guidelines.
Your New Role :
What if you could have a positive impact – at work and in the world?
At QBE, we’re enabling a more resilient future – for our customers, communities, environment, and for our people. We’re building momentum to achieve something significant and know our people are at the centre of our success.
Our industry offers interesting and varied careers where you can help people to protect what matters most. As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind. And with more than 13,000 people working across 27 countries, our scale means we’re big enough for your ambitions, yet small enough for you to make a real impact.
QBE Asia’s operations is part of the QBE International Division, and has had a presence in Asia for more than 130 years with offices in: Singapore, Hong Kong & Macau, Malaysia and Vietnam. We continue to be recognised for our ongoing focus on digital innovation to deliver exceptional value and operational excellence for our customers, business partners, people and the community. We support ESG efforts through the QBE Foundation, which helps to create strong, resilient and inclusive communities, by focusing investment and efforts on two key areas where we believe we can have the greatest impact – climate resilience and inclusion.
Benefits
Excited to share our comprehensive benefits package at QBE!
Flex and hybrid working options
Work from home policy
Paternity leaves matching with maternity leave
Well-being programs
Pensions
Medical benefits
Globally, access to online learning via LinkedIn Learning
On top of annual leaves, 3 additional days off (Family care leaves)
Study leave
Marriage leave
Internal Appreciation program with points to redeem nice merchandize and life experiences
Join us and enjoy a work environment that values your well-being and personal growth! #EmployeeBenefits #WorkLifeBalance #CareerDevelopment
Join us now, so you can be part of our success – and we can be part of yours.
Your career at QBE — Let’s make it happen.
Skills:
Analytical Thinking, Business Process Improvements, Claims Settlement, Critical Thinking, Customer Service, Insurance Analysis, Insurance Claims Management, Insurance Policies, Intentional collaboration, Managing performance, Negotiation, Problem Solving, Risk Management, Sound Judgment, Stakeholder Management
Application Close Date: 30/12/2025 11:59 PM
How to Apply:
To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
Time Type: Full time
Worker Type: Employee
Providing delivery of claims services, determining proper policy coverage to conclude, investigate, evaluate and negotiate assigned cases. Ensuring customer satisfaction and equitable solution to claims in accordance with company guidelines.
Your New Role :
- Support the implementation of claims management strategies and objectives for the region / branch.
- Maintain current knowledge of insurance guidelines and policy changes and modifications.
- Contribute to the refinement of processes and procedures to improve Claims systems and procedures.
- Approve claims within appropriate authority levels.
- Maintain good client relationships with the insured, agents, service providers and the general public.
- Respond to client requests in accordance with service standards.
- Provide information and feedback on claims activity and developing trends to underwriters/risk assessors to enable appropriate actions to be carried out.
- Ensure recoverable amounts are assessed and effectively followed up and approving significant claims within written authority levels.
- Ensure legitimate claims are paid in accordance with policy conditions by providing technical expertise and leadership.
- May supervise the investigation and settlement of all claims within the team.
- At least 5 years’ experience in insurance. Experience in marine claims insurance and / or adjusting is an advantage.
- Attention to detail, organizational and communication and Analytical and negotiation skills.
- Strong knowledge of insurance industry and claims processes.
What if you could have a positive impact – at work and in the world?
At QBE, we’re enabling a more resilient future – for our customers, communities, environment, and for our people. We’re building momentum to achieve something significant and know our people are at the centre of our success.
Our industry offers interesting and varied careers where you can help people to protect what matters most. As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind. And with more than 13,000 people working across 27 countries, our scale means we’re big enough for your ambitions, yet small enough for you to make a real impact.
QBE Asia’s operations is part of the QBE International Division, and has had a presence in Asia for more than 130 years with offices in: Singapore, Hong Kong & Macau, Malaysia and Vietnam. We continue to be recognised for our ongoing focus on digital innovation to deliver exceptional value and operational excellence for our customers, business partners, people and the community. We support ESG efforts through the QBE Foundation, which helps to create strong, resilient and inclusive communities, by focusing investment and efforts on two key areas where we believe we can have the greatest impact – climate resilience and inclusion.
Benefits
Excited to share our comprehensive benefits package at QBE!
Flex and hybrid working options
Work from home policy
Paternity leaves matching with maternity leave
Well-being programs
Pensions
Medical benefits
Globally, access to online learning via LinkedIn Learning
On top of annual leaves, 3 additional days off (Family care leaves)
Study leave
Marriage leave
Internal Appreciation program with points to redeem nice merchandize and life experiences
Join us and enjoy a work environment that values your well-being and personal growth! #EmployeeBenefits #WorkLifeBalance #CareerDevelopment
Join us now, so you can be part of our success – and we can be part of yours.
Your career at QBE — Let’s make it happen.
Skills:
Analytical Thinking, Business Process Improvements, Claims Settlement, Critical Thinking, Customer Service, Insurance Analysis, Insurance Claims Management, Insurance Policies, Intentional collaboration, Managing performance, Negotiation, Problem Solving, Risk Management, Sound Judgment, Stakeholder Management
Application Close Date: 30/12/2025 11:59 PM
How to Apply:
To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
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