Client Centre Executive (Telesales SG)

Job Title: Client Centre Executive (Telesales SG)

Location: Petaling Jaya

Perm/Contract/ Full-time/Part-time: Permanent

Hybrid/Remote: Onsite

Who We Are

Robert Walters is the world’s most trusted talent solutions business. Across the globe, we deliver recruitment, outsourcing, and talent advisory services for businesses of all sizes, opening doors for people with diverse skills, ambitions, and backgrounds.

Our Outsourcing service delivers recruitment for some of the world’s top employers, and we are currently recruiting on behalf of one our client which is a globally recognized leader in banking and financial services, with a rich legacy spanning over 170 years. Operating in more than 60 countries across Asia, Africa, the Middle East, Europe, and the Americas, they are known for driving commerce and prosperity through innovative financial solutions and a deep commitment to sustainable economic growth.

The Role

Our client is seeking a Client Centre Executive (Telesales SG) in the Banking and Financial Services.

This role offers an exciting opportunity to join a global team, providing top-tier service to existing and prospective clients while expanding the business on a product and global level.

The successful candidate will be responsible for acquiring new clients, managing existing relationships, and contributing to the company's mission of becoming a Top Clearer worldwide in commodity markets.

Job information

• Support: Outbound calls

• KPI Target: Number of sales generated & 250 calls per day + TAT

• Working Hours: 9:00AM – 6:00PM (Monday – Friday)

• Round of Interview: 1 round of physical interview

Job Responsibilities

• Conduct outbound calls to prospective and existing SG customers to promote products and services.

• Understand customer needs and offer appropriate solutions to meet their requirements.

• Maintain a high level of product knowledge to effectively communicate features and benefits to customers.

• Achieve and exceed sales targets and performance metrics.

• Build and maintain strong customer relationships to encourage repeat business and referrals.

• Handle customer inquiries, objections, and complaints in a professional and effective manner.

• Accurately record and update customer information and sales activities in the CRM system.

• Collaborate with the sales admin, Quality Assurance team and other departments to ensure a seamless customer experience.

Job Requirements

• Fresh graduates or proven experience in a tele sales or similar sales role.

• Excellent verbal communication and interpersonal skills.

• Strong persuasive and negotiation abilities.

• Ability to work independently and as part of a team.

• High level of motivation, enthusiasm, and a positive attitude.

• Ability to handle rejection and remain resilient in a fast-paced sales environment.

• High school diploma or equivalent.

This position is being recruited on behalf of our client through our Outsourcing service line. Resource Solutions Limited, trading as Robert Walters, acts as an employment business and agency, partnering with top organisations to help them find the best talent. We welcome applications from all candidates and are committed to providing equal opportunities.

Client promotes collaboration and aims to provide a supportive and inclusive environment where all individuals can maximize their full potential.

As we are continuously hiring for all our clients in the region, we will retain your CV in our database for any other positions that may fit your profile. Therefore, please let us know if you are not agreeable to that.