Client Services Manager - BPO

• Plenty of WFH Flexibility
• Great Career Progression and Opportunity
  
  
  

About Our Client

Our client is a well-established Business Process Outsourcing (BPO) company based in Kuala Lumpur, known for delivering high-quality operational and customer support services to global clients across multiple industries. With a strong focus on Shared Services and end-to-end process excellence, they have built a reputation for reliability, innovation, and operational efficiency.

Job Description

Your job duties will include;

• Lead and develop a team to deliver consistent, high-quality service to global clients.
• Manage day-to-day operations, performance, and service delivery targets across all finance pillars - PTP, OTC and RTR
• Act as a key point of contact for new and existing clients, ensuring smooth onboarding and ongoing partnership success.
• Work closely with clients as a third-party service provider, building strong relationships and addressing service needs proactively.
• Collaborate cross-functionally to improve processes and enhance service excellence.
  
  
  

The Successful Applicant

A Successful BPO Professional Should Have

• Experience working in a BPO or Shared Services/SSC environment.
• Proven background managing a team in an operations or service delivery capacity.
• Strong client management skills, especially in handling new clients or transitions.
• Excellent communication, stakeholder engagement, and problem-solving abilities.
• Someone who is adaptable, service-driven, and comfortable working in a dynamic outsourced environment.
  
  
  

What's on Offer

• Competitive salary
• Permanent position with career growth opportunities.
• Work in a professional and structured environment.
  
  
  

If you are excited about contributing to the Accounting & Finance department in the Business Services industry, apply now for this excellent BPO opportunity.

Contact: Georgina McEwen

Quote job ref: JN-112025-6891698